1. enterprise business organization: e-commerce is an information-based business process, in which a large number of businesses inside and outside the enterprise are reorganized to make the whole enterprise operate more effectively.
2. Information publishing and advertising: E-commerce can rely on the enterprise's Web server to publish websites, and publish all kinds of business information and enterprise information on the Internet for customers to browse.
3. Consultation and negotiation: Online consultation and negotiation can go beyond the limitations of people's face-to-face negotiation, provide a variety of convenient forms of off-site conversation, and even transmit real-time pictures and video clips in the network to create the feeling of face-to-face conversation.
4. Online ordering: Online ordering usually provides very friendly ordering tips and purchase orders on the product introduction page.
5. Online payment: For a complete e-commerce process, online payment is an indispensable part.
6. Online finance and electronic account: online payment needs the support of electronic finance, that is, banks, credit card companies, insurance companies and other financial institutions provide online financial services for customers, and electronic account management is its basic component. Credit card number or bank account number is the symbol of electronic account, and its credibility needs to be guaranteed by necessary technical measures, such as applying digital vouchers, digital signatures, encryption and other means to provide reliable security for electronic account operation.
7. Information service transmission: Information service transmission in the transaction process, such as ordering information, payment information, logistics distribution information, etc., can be realized through various network services. On the other hand, information is a form of trading goods, such as software, e-books and information services, which can be delivered directly to customers through the network.
8. Consultation, investigation and statistics: Through the analysis of feedback and statistics of transaction data, we can understand users' needs and hobbies, effectively grasp the development trend of the market, and enable enterprises to obtain business opportunities for improving products and expanding the market.
9. Transaction management: In business activities, the management of the whole transaction process will involve many aspects such as people, money and materials, as well as the coordination and management between enterprises, between enterprises and customers, and within enterprises. Therefore, transaction management involves the whole process of business activities.
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