Our city's "12345 Government Service Hotline" mainly accepts the consultation concerning the functions of the government and its departments; Sudden and non-emergency help services related to the daily life of the public; Complaints about the efficiency and work style of government workers; Opinions and suggestions on social life and hot and difficult issues in the city's reform and opening up, economic construction and social governance.
It is reported that emergency hotlines such as 1 10,19, 120, 122, and hotlines set up by NPC, CPPCC, courts, procuratorates and discipline inspection and supervision departments are not within the scope of integration, and will be mutually connected by means of traffic transfer. At present, water, electricity, gas, heating, urban management, real estate registration, social insurance, provident fund deposit, transportation, household registration and ID card handling are still mainly provided by the relevant departments' consultation telephones, and a linkage mechanism is established with the hotline 12345; 123 15, 12333, 123 18, 12329, 12389,12329.
According to the unified deployment of the whole province, before the end of June, the "12345 government service hotline" in our city will gradually build and improve the operation mechanism of the hotline platform of "unified acceptance, responsibility transfer, time-limited completion, unified supervision, evaluation and feedback, performance management, analysis and judgment", and form a government service pattern of "one hotline to manage convenience".
The municipal administrative examination and approval service administration is the competent department of "12345 government service hotline" in our city. The person in charge of the bureau said that they will speed up the improvement of system functions, deepen hotline integration, enrich hotline knowledge base, optimize seat setting, strengthen business training, and realize the basic functions of "No.1 service to foreign countries, unified acceptance, hierarchical linkage and departmental coordination" as soon as possible. meanwhile