The 1. software has too many caches, which makes it unable to run normally. It is recommended to try to clear the software cache: Settings-Find the application manager-(All)-Find the software-(Store)-Clear the data (Note: all data of the application will be permanently deleted).
2. If the software can be uninstalled, it is recommended to uninstall the software and reinstall it, or replace it with other software versions and try to install it again.
3. If not, please update the mobile phone system version: Settings-About the mobile phone (about the device)-Download the update manually/download the update automatically (software update/system update-update). Note: Please back up the data in the device before upgrading.