First, go to the official website, JD.COM.
2.
Enter your account and password in the login interface, and then click Login.
3.
Find the favorite product you want to consult and enter the product interface.
4.
There is a customer service sign in the lower left corner of the product interface. Click to enter.
5.
In the dialogue pop-up window, you can chat with customer service and consult the detailed information of the goods.
6.
If you are not satisfied, you can also call JD.COM Telephone Customer Service at 400-606-5500.