Official website, Social Security Bureau: Log in to official website, the local social security bureau, and after logging in with a personal account, you can inquire about medical insurance participation, payment records, personal account balance and other information.
Medical insurance service hotline: Call the local medical insurance service hotline, provide necessary identity information according to voice prompts or communicate with customer service staff, and then inquire about medical insurance related information.
Medical insurance service window: Go to the physical service window of the local social security bureau or medical insurance service center, provide identity documents, and the staff can help query medical insurance information.
In some areas, social security bureaus provide official mobile phone applications, and insured people can check medical insurance information after registering on their mobile phones.
On the self-service terminals set up by the Social Security Bureau or some hospitals and pharmacies, you can query the medical insurance account by inserting a medical insurance card or inputting relevant information.
The expenses that can be reimbursed by the medical insurance card include the following categories:
Outpatient fees: including registration fees, inspection fees, inspection fees, laboratory fees, etc.
Hospitalization expenses: including hospitalization deposit, bed fee, operation fee, medicine fee, etc.
Medical expenses: the medical insurance card can reimburse some medical expenses.
Special disease expenses: for some special diseases, such as AIDS and tumors.
To sum up, medical insurance information can be inquired through official website of Social Security Bureau, medical insurance service hotline, entity service window, mobile phone application and self-service terminal.
Legal basis:
People's Republic of China (PRC) social insurance law
Article 4
Employers and individuals in People's Republic of China (PRC) pay social insurance premiums according to law, and have the right to inquire about payment records and personal rights records, and require social insurance agencies to provide social insurance consultation and other related services.
Individuals enjoy social insurance benefits according to law and have the right to supervise the payment of their own units.