When inquiring about pensions, if you find that the bookkeeping information of personal accounts is abnormal, you should first contact the social security agency for consultation. They will tell you the specific handling methods and the relevant supporting documents that need to be provided.
The supporting documents that may be needed include ID cards, social security cards and other supporting materials related to pension accounts.
The social security agency will review the supporting documents provided by you according to the specific situation and make corresponding treatment. Once the problem is solved, your pension account will be included in the inquiry again.
To sum up, when the pension is temporarily out of the inquiry scope due to the abnormal bookkeeping information of personal accounts, you should contact the social security agency in time and provide relevant supporting documents to help them solve the problem. Keep communication during the process and pay close attention to the personal account dynamics.
Legal basis:
Article 64 of the Social Insurance Law of People's Republic of China (PRC) stipulates: "Social insurance agencies shall establish social insurance accounts for individuals participating in social insurance in time, and record their participation in social insurance, payment and enjoyment of social insurance benefits." Therefore, for the problems caused by abnormal bookkeeping information of personal accounts, social security agencies have the obligation to promptly deal with and restore the normal state of personal accounts.