First of all, the petition work should follow the principles of legality, justice, fairness and openness. This means that the petition work must abide by national laws, regulations and policies, and at the same time protect the legitimate rights and interests of petitioners. Handling letters and visits should be based on facts, take the law as the criterion, and be fair, fair and open. Secondly, the petition work should follow the principle of convenience, efficiency and quickness. In order to facilitate the petitioners to reflect their problems, the petition office should set a reasonable reception mode and time, provide consultation and guidance services, and try to make the petitioners run less. At the same time, the petition office should improve its work efficiency, handle the petitions in time, and give the petitioners a satisfactory answer as soon as possible. Finally, the petition work should follow the principles of honesty, confidentiality and respect for privacy. When a complainant reflects a problem, it usually involves personal privacy or business secrets. The petition office should protect the privacy and business secrets of the complainant and ensure information security.
Letters and visits are related to social stability and people's well-being. Only by following these principles can we better carry out letters and visits and solve practical problems for the masses.