Legal basis: the first objective, task and principle of Guiding Opinions on the Construction of Labor Security Telephone Consultation Service System. The overall construction goal of the telephone consultation service system of labor security is to establish the telephone consultation service system of labor security marked by the unified number 12333, and comprehensively use modern communication and information technology to provide telephone consultation and service of labor security policies and business information for the public, improve the service level of labor security companies, and provide a basis for policy formulation. The task of telephone consultation service system construction is: 1. Complete the preliminary construction of the telephone consultation service center for labor security, and use the unified public service telephone 12333 to carry out the consultation service on labor security policies and procedures. Unified planning and construction with the infrastructure of the Golden Insurance Project, establishing a telephone consultation center communication and information technology support platform, realizing manual and automatic voice response functions, completing the construction of basic information resources such as policy and regulation database, problem database and voice information database, establishing necessary institutions, capable consulting service team and efficient operation management mechanism, and providing good labor security telephone consultation services for the public. 2. The telephone consultation center has further realized a variety of public access methods and improved the business process of public services. Connect with the business information system by telephone, Internet, fax, e-mail, SMS, etc., develop interactive public information services, enhance service functions and improve service level. Reasonably design the business process and system platform of public services, and the telephone consultation center accepts all policy consultation and business services that can be provided by telephone in the labor and social security system. 3. Relying on the national labor security information system business private network, build an interconnected labor security telephone consultation service system. Realize the interconnection and business collaboration between telephone consultation centers, and provide nationwide online telephone consultation services for the public. 4. Use the telephone consultation service system to collect, process and analyze data, provide relevant information support for making policies, and improve the level of decision support. According to the actual situation and conditions, according to the national unified standards and requirements, all localities can plan and implement the phased objectives and construction tasks of the local telephone consultation system.