First, the basic situation. Second, the effectiveness of practice. Third, there is a problem.
Not enough attention. A few counties and individual municipal departments have not paid enough attention to it and have not yet established an effective working mechanism; Work procrastination and fatigue, serious overtime phenomenon; Failing to seriously investigate and verify the problems reflected by the masses, and pushing the problems that belong to the implementation of this department to other departments, causing the problems reflected by the masses to drag on for a long time and damaging the credibility of the government.
2) The handling quality is not high. The effectiveness of individual units in handling letters is not strong, focusing on policy response rather than problem solving, lacking specific and effective solutions to some problems and ignoring the reply content; For matters involving more than two departments, some leading departments shirk and delay, resulting in poor quality and slow problem solving.
3) The processing time is poor. Individual units can't report the handling situation according to the time limit, and some departments don't report the progress of handling difficult or unsolvable problems in a short time, which leads petitioners to question the efficiency of government work; Failing to seriously explain to the parties the requirements beyond the policy boundaries, resulting in repeated letters from a few people; Although a few counties and departments have been urged by telephone for many times, there are still letters that cannot be submitted on time, which leads to people's dissatisfaction with the work.