The front desk is one of the positions in modern enterprises. Usually mainly responsible for customer visits and registration, telephone transfer and other matters, welcome guests, judge guests' intentions, cooperate with the reception to handle relevant procedures, answer the phone, and pay a return visit to common problems. As a car front desk, it is also necessary to write a summary of the work of the car front desk. The following is a summary of the car front desk work I collected for you. I hope you like it.
Summary of automobile front desk work 1
In a blink of an eye, by the end of 2020, as the receptionist of the company, with the care and guidance of the leaders of all departments of the company and the support and help of my colleagues, I have diligently and practically completed my job and successfully completed all the tasks assigned by the leaders. I have improved myself in all aspects, but there are still many shortcomings. I need to continue to study and accumulate work experience in the future, and use my knowledge to make up for my shortcomings. This year's research and work are summarized as follows:
First, conscientiously complete their own work and tasks assigned by the leaders.
Strengthen health management, create a clean and tidy work, improve the environmental sanitation of the company's office buildings and dormitories, supervise and inspect the public hygiene of cleaning staff every day, and make inspection records, daily inspection records, weekly inspection records and monthly inspection summary tables in time. Strengthen the safety inspection of electricity, water, doors and windows, check the safety of electricity, water, doors and windows of office buildings and dormitories every day, and make timely rectification when problems are found. And make records.
Make preparations for the reception of the meeting, make preparations before the meeting, and prepare corporate publicity materials, fruit candy tea, etc. for the guests. Make sure the meeting goes smoothly. With the establishment and maintenance of dormitory equipment and facilities, the company has continuously increased its comprehensive services for employees, and the dormitory has established drying racks, laundry rooms and automatic water heaters. * * pieces of dormitory equipment and facilities will be repaired in 2020, and the equipment engineering department will cooperate with our department in time to facilitate the normal use of employees.
Accommodation and room reception for new employees in dormitory In 2020, * * * handled _ _ people for new employees in dormitory, creating a good living and rest environment for them. I keep learning, groping and summarizing my own experience in file collection, sorting and filing, constantly improving methods and taking concrete measures to complete the company's material filing work.
Second, perform your duties wholeheartedly and be a supporting role wholeheartedly.
As the leader's deputy, in the usual work, complete the work assigned by the leader with good quality and quantity, without bargaining; Take a positive attitude towards your work, work hard to finish it, and do not be offside, not in place, and not dereliction of duty. In the work coordination with other colleagues in the office, we should treat each other sincerely, help each other and learn from each other.
Third, self-evaluation.
While finishing my work seriously, I also have many shortcomings, such as insufficient work planning and poor communication. I will try my best to overcome them.
Iv. working ideas for next year
Continue to do a good job, create a good working and rest environment for employees, and manage by going up one flight of stairs. Make all kinds of preparations before the reception. If there is an opportunity, you want to take more training courses to further improve your theoretical knowledge, strengthen your work and make your management more organized.
Summary of automobile front desk work II
The next 20 years will be full, busy and happy. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.
First, strive to improve service quality. Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and do a good job. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.
Third, do a good job in stationery procurement and learn some purchasing skills. Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and thoughtful service. Save every penny for the company. Maintain more than two fixed suppliers.
Fourth, do a good job in warehouse management. Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.
Fifth, focus on the overall situation, regardless of personal gains and losses. Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!
Summary of automobile front desk work 3
I worked for another year in a blink of an eye. According to the manager's work arrangement, I am mainly responsible for the daily operation of the hotel front desk and the training of the hotel. Now I will make a summary report on my work.
I know I'm playing a connecting role and coordinating the left and right. What I do every day is also trivial work. It is my important task to straighten out the relationship as soon as possible and put myself into my work. It is my duty to fully cooperate with the manager's daily work, which requires me to have a strong sense of work, a correct attitude, rapid work efficiency and comprehensive efforts. My daily duties are:
1, execute the instructions given by the manager and manage the employees.
2, supervise the waiter to serve the guests, organize the staff on-site deployment, to ensure the quality of service.
3. Check the gfd, manners and working attitude of subordinate waiters, lead subordinate employees to do a good job in hygiene and cleaning, and strictly record the attendance of employees in this class.
4, responsible for the recipients of services required items, fill in the recipients list for safekeeping.
5. Hold a pre-shift meeting regularly every day to convey the instructions and notices of our store and various departments, summarize the work situation and precautions of the previous shift, and put forward the service requirements of each position.
6. Regularly check the equipment and facilities in the area to ensure that the facilities and equipment in the business area are in good condition.
Our service is embodied in humanized service, striving for perfection and creating a feeling of being at home for our guests. I have less experience now, and I still have a lot to learn. Sometimes there will be mistakes in my work, and I will take them as a warning and make persistent efforts in my future work.
Summary of automobile front desk work 4
Through the efforts in the first half of the year, I have successfully completed the work of the hotel housekeeping department. Now let me summarize the work of the hotel housekeeping department in the first half of the year.
I. Training
Complete the study and assessment of two SOP processes every month, organize employees to carry out training in a unified way, and each team leader will strengthen the assessment of team employees, enhance their business skills and improve their quality and professionalism. Group Tea should understand the training and assessment of knowledge, make a training schedule according to the requirements of the department, arrange employees to study according to the progress of the schedule, and then be assessed by the team. Conduct case training early every day to improve employees' ability to solve and deal with problems. Analyze vivid cases of posts to avoid the recurrence of such cases and improve service quality.
Arrange special training for the shortcomings found in the work. The foreman should organize employees to conduct on-site training and guidance for the irregular placement of items found in unannounced visits; In view of the present situation that there are many items left behind for a period of time, the staff are arranged to carry out ward round training to guide the staff to find blind spots that are easy to ignore in ward round. Cross-training of room service and switchboard personnel will be carried out in batches from _ _ _. Through the cross-learning between the employees of the two positions, the professional level and comprehensive quality have been improved, and they are also familiar with the workflow and operational skills of each position, which is convenient for the smooth merger of the two positions in the next stage.
Second, management.
Since the first half of the year, the occupancy rate has been very high, especially in _ _, all the staff have worked overtime to help each other and complete the cleaning and various customer service work. The lack of principals leads to a large responsible area, which affects the quality of management and control. Later, the floor of _ _ was assigned to _ _ company to assist in inspection and control, thus reducing the workload of the foreman. Since the cooperation, the health quality and personalized service have been relatively stable.
In the first half of the year, the overall service quality was relatively stable, the group questionnaires all exceeded the departmental assessment indicators, and the monthly score of the guest transfer was relatively stable, with no ups and downs; Our excellent service can be reflected in confidential letters and online reviews, which have been well received by guests. In particular, the number of online individual customers has increased significantly, which has brought us great pressure and the overall hardware level of the building is insufficient. We have improved the satisfaction of our guests through various personalized services and won a good reputation.
Third, reception services.
Successfully completed the reception work of each Golden Week, all posts cooperated closely and followed up as planned, and completed various assessment indicators, basically realized the "0" complaint of service quality and the "0" occurrence of safety accidents, and accumulated some reception experience in the Golden Week; The opening of the _ _ bullet train has brought us a large number of passengers. Through a period of reception work, this position has worked out the summary and ideas of customer reception for motor trains, which provides guidance for the next stage of work;
_ _ Effective service follow-up. Since the first half of the year, the station has sent several housekeepers to follow up VIP guests and groups, which has gained a good reputation. While doing a good job of reception, the butlers actively promoted the sales products such as room delivery in the hotel, which increased their income; At the same time, actively assist the hotel conference housekeeper to do the work of conference assistant housekeeper and complete the conference reception of each batch. According to different reception work, the basic formation convention should be done in advance and good results have been achieved; Innovate the layout of honeymoon rooms and increase the selling points of hotel products.
Fourth, the team and personnel.
A number of employee care activities, such as employee care plan, SMS blessing, singing birthday songs for birthday employees and giving gifts, have been unanimously recognized by employees and improved employee satisfaction; Organizing many batches of outdoor team activities increases the communication opportunities of employees, relaxes the body and mind while working, and enhances the cohesion of the team.
Hold a monthly quality inspection analysis meeting every month to analyze the problems existing in the post last month and evaluate and reward the work of each team, which has played a certain incentive role; On the basis of team questionnaire assessment, gradually implement the reward and punishment system of foreman KPI assessment, so that the assessment indicators can be decomposed into teams and teams, and the rewards and punishments are clear, which is conducive to achieving the assessment indicators efficiently; According to the career orientation schedule, four employees, two foremen and two receptionists have been trained in the first half of the year.
Summary of automobile front desk work 5
If you want to do a good job at the front desk, you must have an important understanding of the front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. With the understanding of its importance, I further thought about how to do my work well. The following is a summary of my work in the second half of 20 13:
First, tidy up the items at the front desk at work, and check whether all electrical appliances are in good condition and whether the power supply is turned off. Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When there is not enough clean drinking water, call for water in time When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels, pens, glass glue, etc. Register a tennis appointment to avoid repeating it. When the printer is out of ink, you should call the printer to send ink. If something at the front desk is broken, such as the walkie-talkie, you should call a mechanic to repair it. We must find a solution to any problem.
Second, when receiving documents, pay attention to whom the other party sends them to avoid receiving the wrong documents. When receiving the document, hand it over to the relevant personnel in time, and check whether the fax is complete. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it should also be handed over to the relevant personnel in time.
Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name, who you are looking for and what's the matter. When you know the purpose of the guest, you should inform the relevant person in charge, and you should also know whether to leave the guest in the front desk lobby or lead the guest to the person in charge's office. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please.
Fourth, when transferring calls, pay attention to polite language and use company standard language: hello! Xiangmei Fitness Club! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of the staff in the club. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. You can also say hello when you see the leader on the phone.
Working at the front desk for more than four months, with a small scope of work; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. I hope I can work harder and harder in the future. Do more for the company. 14 in the first half of the year, we should constantly improve our image, make a good work plan for the first half of 14, and improve our work quality and efficiency. And sense of responsibility
(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.
(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.
(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the customer's questions within your power, and seize the appropriate opportunity to promote the club.
(4) Strive to create a good prospect environment. To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.