Model essay on office receptionist's job responsibilities 1
Reception is a meticulous and important public relations work. The first impression of an organization or unit in the eyes of others often depends on whether the first reception work is done carefully.
The four-day reception for the _ _ group has ended. Due to too many variables, coupled with the initial response to such an important reception task, many aspects are not well considered and lack the potential to deal with emergencies. Therefore, it is necessary to summarize this activity, so as to draw lessons from future reception affairs and make us prepare more carefully and do better.
First of all, we should make an overall reception plan and list the main parts of the plan. These include: the purpose of the visit, the list of visitors, the list of receptionists, the schedule, the specific information of the meeting visit, other related matters and contact information, and the recent weather conditions in the two places.
Second, every detail of every link of the overall plan is described and divided in detail, and arranged in writing and distributed to every staff member, so that they can know fairly well and take responsibility bravely. Everyone should follow up the matters under his jurisdiction and responsibility from beginning to end, and never neglect them. Whether it is the first-aid medicine and mineral water prepared in the car when picking up the station, or the flowers and welcome speech when guiding the ticket inspection, guests should feel our enthusiasm and care from these details.
Third, teams should help each other and cooperate closely with other relevant units and departments. There are no perfect individuals, only perfect teams. A person's thoughts and strength are limited. All members of the team should actively cooperate, keep in touch at any time, and find ways to solve problems in time. They shouldn't blame each other and pass the buck. At the same time, we should also pay attention to strengthening contact and communication with other relevant units and departments, and look forward to their assistance and cooperation to improve our reception work. [Sort by _]
Four, the purchase of goods and the design of reception publicity materials should first solicit your opinions, determine the style and materials before purchasing and making. At the same time, we should pay attention to saving costs and reducing expenses on the premise of ensuring the overall effect.
Fifth, if you encounter emergencies and emergencies during the reception, don't panic and try not to handle them without authorization. You should respond to the leaders in time, solicit opinions and solve them properly.
Through this reception activity, I learned more about reception etiquette, improved my overall quality, fully realized the importance of communication and cooperation, and accumulated valuable experience for future reception work.
Model essay on office receptionist's job responsibilities II
Time is always fleeting. During my three months in the company, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the new work of the working environment and the front desk, earnestly performed my duties and worked hard to complete all the work. The study and work in the past three months are summarized as follows:
I. Work content
In these three months, I adopted the methods of watching, asking and learning, and got a preliminary understanding of the specific business knowledge of the company's front desk clerk. First of all, summarize all my specific work contents:
1, responsible for answering and transferring telephone calls at the front desk, doing a good job in telephone consultation, carefully recording important matters and conveying them to relevant personnel without omission or delay;
2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;
3. Responsible for the sanitation and cleaning of the company's front desk lobby and the placement of tables and chairs, keeping them clean and tidy;
4. Send documents to leaders at all levels, sign for documents, and send and receive newspapers and periodicals; 5. Print and copy office documents, send and receive faxes, and make office forms; 6. Contact the personnel of each project department of the company, and send and receive the internal documents of the company; 7. Other tasks assigned by the leaders.
Second, the work harvest and experience
(A) study in practice, and strive to adapt to the work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. Guests visiting the company should be polite, be kind when answering the phone, handle the daily affairs of the office building seriously, and treat colleagues with humility and sincerity ... bit by bit, I can learn from my work, make progress in my study and benefit a lot.
(2) Learn the corporate culture of the company and improve yourself. Only when I joined the Great Wall of China did I truly appreciate the connotation of the ten words "diligence, professionalism, self-confidence, vitality and innovation". I feel this culture from the dedication of leaders and colleagues. In such a good working atmosphere, I will also ask myself to take these ten words as the criterion, put myself into my work with a positive and optimistic attitude, do my job well, find out the shortcomings in my work in time and communicate with the department in time. This has always been the goal and direction of future work.
(3) Expand your knowledge and constantly improve yourself. Three months' work also gave me a sense of crisis. At work, I will receive some customer information and professional consultation calls, so it is not enough to rely on my current understanding and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.
Third, the future plan
During this period of work, I learned a lot and felt a lot. Thank you very much for your concern and help. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, give full play to my potential and contribute to the construction and development of the company!
Office receptionist job responsibilities model essay 3
1 Sales staff receive customers in the order of attendance log (unless customers indicate that they are sales staff). If the salesperson is not available or is receiving customers, the next salesperson will receive customers, and the original salesperson will not make up for it;
The sales supervisor is responsible for supervising and adjusting the customer reception order, making it fair and reasonable, and ensuring that every visiting customer is actively received by the sales staff in time;
It is the turn of the sales staff to receive customers, and the sales staff must make preparations in advance (including folders, building books, apartment manuals, pens, calculators, etc. ), and must not leave at will. He must stand at the door of the reception desk with the upcoming sales staff and take the initiative to greet customers when they enter the door;
4. When welcoming the guests (including the leaders and staff of the developer and our company), the guests walked into the sales department, and all the sales staff greeted them with a smile: "Hello, welcome to _ _ Garden";
When it is the turn of the sales staff to receive customers, the sales staff should help the former pour tea and water (referring to the last person in the reception schedule). If multiple customers get together, assistance will be out of order;
As long as visitors have the intention to understand the real estate situation, they are customers. Salespeople can't choose customers and give them the cold shoulder. Regardless of customers' appearance and visiting motivation, sales staff should try their best to receive them.
7 Sales personnel shall not interrupt the customers they are receiving and transfer them to other customers for any reason;
8. Sales personnel shall not compete for customers in front of customers;
9 Sales personnel shall not interrupt or help introduce customers when other sales personnel receive customers, unless invited;
10 Every salesperson has the obligation to assist other salespeople to facilitate the transaction. When customers of other salespeople visit (ask whether they have been received by other salespeople before reception), they must contact the original salespeople immediately and get permission to know the situation before continuing to receive them. Sales personnel shall not pass business cards to other customers unless they get the consent of the original sales personnel;
1 1 Sales personnel have no right to publish discounts or rename customers privately, or directly ask the developer for discounts or handle other matters, otherwise they will bear the consequences;
12 sales personnel are not allowed to conduct private transactions with customers, and ask for a certain return after obtaining corresponding discounts for customers;
13 after receiving the customer, the sales staff must send the customer to sell the building, and make a record of the reception, and shall not discuss, insult or make fun of the customer behind his back;
14 every salesperson has the obligation to patiently answer the questions of customers who call, encourage customers to visit the sales office on the spot, and identify themselves, but they are not required to specify who to look for on the spot;
15 registered customers who come to the site can be given priority by the original registered sales staff. If the original salesperson is absent or temporarily unable to receive, the voluntary salesperson will receive it on his behalf or the original salesperson will entrust other salespeople to receive it, and then come back when he is busy. Colleagues who receive or are entrusted with duty visit the original sales staff, and the wheel number of the entrusted or entrusted sales staff can be filled in;
16 When unregistered customers visit, they can take the initiative to find a salesperson, and the designated salesperson can receive them, and the reception order of the designated salesperson remains unchanged; If it is the salesperson's turn to receive it, it counts as a round. If the salesperson is not present, it is the salesperson's turn to receive and register the customer;
17 if the registered customer voluntarily requests to change the receptionist, the sales supervisor will coordinate to change the receptionist, and the new salesperson will register the customer. The original salesperson shall not object to the result;
18 if there is any conflict between the customer and the receptionist, it should be reported to the sales supervisor, and the relevant sales personnel shall not raise any objection to the handling result;
19 customers introduced by the developer and the company are received by the sales staff in turn and registered as customers (except the designated sales staff).
All employees should keep customer information strictly confidential;
2 1 In case of violation of reception management measures, the sales supervisor has the right to give a warning or deal with the situation of waiting for posts according to the degree.
Office receptionist job responsibilities model essay 4
Customer reception is an important part of our business activities and an effective carrier for business negotiation and customer communication. A high-quality customer reception activity can not only fully display the business level, comprehensive quality, negotiation skills, organization ability and coordination ability of our business personnel, but also fully display the brand image and comprehensive strength of the company, which can promote the smooth cooperation between the two parties and the smooth development of project negotiations. At the same time, it can also promote the emergence of new cooperation projects and raise the cooperation between the two sides to the level of strategic partnership. Therefore, comprehensive and thoughtful customer reception activities play an important role in promoting the sales of production enterprises.
First, the general purpose of customer visit:
In the process of email communication between our business personnel and customers, customers are likely to mention visiting our company. At the same time, our business staff will invite customers to visit our company at an appropriate time to deepen communication and understanding between the two sides and promote cooperation between the two sides. Then, we must first understand the purpose of the customer's visit, usually nothing more than the following:
1, inspect the factory to understand our company's production scale, production capacity, product quality and other basic operations, as well as our production system, quality control system and research and development system. These customers are often new customers. They only know about our company through websites, exhibitions and customer introductions. And have a strong intention to cooperate, but don't know much about our business entity. Therefore, on-the-spot investigation is undoubtedly the most direct and effective way to understand.
2. Negotiate the project. This kind of customers often communicate with our relevant business personnel several times and have seen our products and the overall image display of the company at relevant exhibitions. Visitors often come with orders and project preparations. The purpose is to discuss the cooperation of existing projects, including substantive discussions on related technical issues, price issues, payment methods and delivery dates. Such customers are usually the most important to us. Therefore, the reception should be accompanied not only by professional and technical personnel, but also by company leaders.
3. Focus on inspection and learn about the company's development by the way. This kind of customers have usually started to have the cooperation basis of orders with our company. The main purpose of the visit is to further confirm the quality and quality of our products. At the same time, there are some new projects in hand. If we talk happily, there is a great possibility that new projects will be produced. This kind of customers are often ignored by our business personnel and relevant leaders, because customers have visited before and everyone cooperates normally, but we often ignore generating new projects for customers.
4. Complain and investigate our company in depth. Such customers make us the customers who want to receive most but are most afraid of receiving. Yes, because he is really a good partner; I'm afraid, because I'm sorry for my customers before, and I'm worried that it will hurt and I may lose my customers if I don't talk well. However, such customers must pay full attention to it.
5. Basic interpersonal communication between the two companies. Such customers often stop by and may not make an appointment before coming. The relationship between such customers and us is already very strong. Let's strengthen communication and see the operation of cooperative orders.
Second, the preparation work before the customer visits
Once the customer's visit is confirmed, our business personnel must make relevant preparations carefully. For the purpose of customer visits, we must make targeted arrangements according to the company's relevant processes and systems:
1. Know your customers.
We don't need to have a deep understanding of our customers for their visits. But we must be cautious when visiting new customers, and we must know the actual situation of customers and the real intention of visiting in detail. If you find that the customer company entity does not exist or is a manufacturing enterprise similar to our products, you must be cautious about customer visits. Therefore, customer survey is very important, and business personnel must communicate with customers through website inquiry and fill in the 1 form carefully.
2. Invitation letter and relevant entry and exit procedures.
After the customer confirms the visit, the business personnel must communicate with the customer in detail to find out whether the customer needs our company to make a visit invitation letter, so that the customer can successfully apply for a VISA card. Some countries also need our assistance to provide other relevant certification materials, such as: China government departments need to review each other's credit status \ identity and other materials, so our business personnel should assist in handling them before the customer confirms the visit, so that the customer can enter the country smoothly.
3. Customer's itinerary
After confirming the customer's visit, the business personnel should fully understand the customer's visit itinerary. Usually, customers don't go to China just to visit our company. Generally, several suppliers visit at the same time, or the exhibition ends. Therefore, business personnel should communicate with customers in advance to confirm. If customers want to visit other suppliers in China after visiting us, they should help them to do relevant contact and docking work.
4. Confirmation of flight, car, hotel, accommodation and other information.
After the customer confirms the visit and completes the VISA card, he will generally tell the business personnel accurate flight information. At this time, our business personnel should take the initiative to contact customers, try to avoid customers flying directly to Shanghai, and transfer to Nanjing through Hong Kong, which can save us the time to pick up the plane and save some fares for our company.
After the flight information is confirmed, ask the customer if he needs to book a hotel on his behalf so as to arrange accommodation. Hotel accommodation fees are usually paid by the guests themselves, but our business personnel should take the initiative to ask and help customers book hotels.
Before the customer visits, the business personnel must fill in the car application form two days in advance according to the number of customers visited and submit it to the administration department, so as to arrange the car to pick up the customers as soon as possible. See Table 2:
5, participate in the reception staff docking
According to the previous communication, business personnel should basically understand the main contents of customer visits. To this end, business personnel should communicate with relevant technicians and relevant leaders one day in advance, and ask relevant technicians to give assistance and support at the reception. At the same time, the customer's visit information should be reported to the department manager and the vice president of foreign trade department in advance, so as to accurately grasp the customer's intention, ensure the smooth negotiation process, and analyze and judge possible problems. More importantly, the customer should inform the department head, general manager or deputy general manager according to the customer level before visiting, so as to determine the personnel involved in the negotiation. If the chairman and other senior leaders need to attend, they must notify the general manager's office in writing two days in advance to confirm whether the chairman and other senior leaders can attend.
6, data preparation
Before the customer visits, the business personnel should carefully sort out the relevant information communicated with the customer in advance, such as products, prices, technical improvements, mold opening, etc. As well as important faxes, emails, related contracts, quotations and other important information communicated with customers. Technical parameters and specifications of products should be contacted with relevant personnel of research institute or technical department in advance to ensure correctness. And communicate with the department manager and the vice president of the foreign trade department in advance on these information to promote the smooth progress of the negotiations. More importantly, before the negotiation, business personnel should fully understand the products to be negotiated and cooperated, so as to respond quickly at the negotiation site and answer customers' questions at any time.
7. Prepare necessary items for the talks.
On the day before the customer's visit, the business personnel must inform the administrative department in advance of the number of visitors, the number of mineral water, coffee, samples, fruits, paper cups, notes and pens to be prepared, the use time of the exhibition hall, the use time of the multimedia classroom, the use time of the conference room, and whether the national flag, gifts, banners/welcome cards are needed, so that the administrative department can prepare for the meeting. The administrative department must turn on the air conditioner in the meeting room 10 minutes before the customer enters the meeting room, and prepare all the preparation materials and supplies in place.
8. Reserve Fund Reserve
In order to ensure the full use of funds during the customer's visit, business personnel should borrow part of the reserve fund from the finance department in advance according to the number of customers visiting and the arrival time, and use it for entertaining customers for simple meals or other special expenses.
9. Meal preparation
Before the customer visits, he should arrange meals reasonably according to the time when the customer visits our company. If the customer returns on the same day, the customer will be entertained at noon, and the department manager or vice president of foreign trade department will attend. If the customer leaves the next day or the third day, the lunch should be simple, and the salesman should accompany the customer out or eat in the company restaurant. The department manager or vice president of foreign trade department should attend the dinner or other leaders of the company should attend the banquet held for customers. The location of the banquet hotel should be communicated with the vice president of the Ministry of Foreign Trade in advance, so that the vice president of the Ministry of Foreign Trade can arrange the backup department to make a reservation in advance.
Third, the process of the talks.
The whole meeting process of customers' visit is mainly divided into watching videos to understand the company's development process, visiting exhibition halls, introducing corporate PPT, and negotiating projects. These parts can be staggered or carried out at the same time, but the following points should be noted:
1. After the customer is seated and all the receptionists are seated, the main receptionist (the business personnel corresponding to the customer, who is also the meeting host) should get up and introduce himself first, then introduce our receptionists to the customer in turn according to their ranks, and then introduce the customer representatives to our leaders in turn in Chinese after the introduction. If there are only 1 customer, there is no need to introduce them.
2. After introducing the staff, the receptionist should introduce and explain the theme of the whole meeting. During the introduction and explanation of the main receptionist, the receptionist (the second receptionist) should provide translation assistance at any time for the relevant personnel of our company to understand.
3. For the introduction of the company, if there is no video introduction, the main reception clerk will demonstrate and explain to the customer according to the verified PPT materials; During the explanation, listen carefully to the questions raised by customers at any time and give correct answers. If you are not sure, please give an answer from the relevant leaders at the scene and do a good job in translation assistance.
4. New visiting customers usually introduce the company's relevant information after the introduction of the main receptionist, who should do a good job of translation.
5. The project negotiation can be conducted in the conference room, or the communication can be conducted while showing the customers around the exhibition hall. In the process of project negotiation, the relevant senior leaders of the company should be advised to withdraw in an appropriate way to ensure that the final decision of the company leaders will not be affected by the negotiation content. Even if the project negotiation has been discussed in the exhibition hall, the final project confirmation must be carried out in the conference room.
6. During the whole meeting, the second receptionist should record and arrange all the contents of the meeting and negotiation in detail at any time. After the meeting, the second receptionist should make a meeting minutes immediately, and ask the customer and the main receptionist to review and confirm, and each party will keep an original after signing. The English template of meeting minutes is as follows:
7. In the whole process of receiving customers, the receptionist should assist in providing tea, coffee, drinks, materials, auxiliary equipment and auxiliary personnel. At any time, at the same time, shoot and video the scene.
Four. Follow-up to the talks
1. After the meeting, the receptionist should clean up the meeting room and return the relevant materials and equipment to the relevant departments.
2. The main receptionist should accompany the customer for lunch or dinner. Usually, if customers eat in our company, lunch should be a simple working meal. In the case of having dinner with customers, the managers or vice presidents of the corresponding departments should attend, and important customers should invite the senior ties of the company to attend in advance. And give gifts to customers before meals. If customers need to leave after lunch, lunch should be regarded as dinner and services should be provided according to the corresponding standards.
The receptionist should keep in touch with the administration department at any time to ensure the smooth use of the car, and never let the customer wait or use the car normally because of the negligence of our staff. And arrange to send customers to the corresponding railway station or airport in time.
Verb (abbreviation for verb) Work after visiting.
1. On the second day after the customer's visit, the main receptionist should translate the meeting minutes confirmed by both parties into Chinese in time, and confirm the relevant technical issues, delivery date and other information with relevant production, technology and R&D departments on the same day. If the Notice of Production, Improvement, Mold Opening and R&D needs to be issued, it should be completed within two working days.
2. On the second day after the customer's visit, 65,438+0 detailed thank-you letters and attachments of meeting minutes should be sorted out immediately, and copied to all visitors of the customer and relevant leaders of the Foreign Trade Department of our company who participated in the reception. At the same time, we will inform customers of the information provided by our technicians about improvement, mold opening and research and development, so that customers can grasp and understand our feedback information in time, and at the same time, we will make clear the completion progress and important matters of unfinished matters during the negotiation. In the mail, you can send the relevant photos of customers when they visit. Note: In order to prevent the mail from blocking the customer's mailbox, all photos should be copied into WORD, compressed and sent as documents, and the whole mail capacity should not exceed 1MB.
Matters needing attention about intransitive verbs
1. In the whole process of customer reception, from the initial contact preparation to the end of reception, and then to the promotion of follow-up work, the main reception clerk should complete all relevant forms and submit them to the vice president of the Ministry of Foreign Trade for filing and retention the day after the formal promotion of follow-up work.
2. Understand customer reception etiquette requirements, dining etiquette requirements, business negotiation etiquette requirements, etc. They are all involved and understood in school and previous work, so I won't explain them in detail here. If you are not clear, you can check online. If necessary, we will give a special explanation in future training.
Office receptionist job responsibilities model essay 5
Unconsciously, it has been more than two months since I came to Taoyuanju Fengjing Garden. Looking back on this month's work experience, the most important thing is experience and gain. People around me have completely changed their roles and get along in a completely different way. This feeling can only be experienced by people who have experienced it personally. In the past two months, with the care and help of leaders and the friendly cooperation of colleagues, I have made great progress in my work and study.
Reception at the front desk is the starting point to show the company's image and service. For the owners, reception at the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. Therefore, the front desk reception represents the image of the company to a certain extent. At the same time, the company's service to the owners begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.
First, strive to improve service quality.
Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and make records. When the owner comes to handle the business, I will always pay attention to maintaining a good service attitude and will receive it warmly. Cleverly answer the questions raised by the owner. Seriously handle various businesses for each owner. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
Second, pay attention to the hygiene and image of the front desk.
Check your gfd every day, post your image and work completion, find and correct mistakes in time, and correct them immediately.
Three, clear the business process, collect, classify, record and file.
Knowing the staff of various departments and their work will be of great help to the future work. Record the telegrams, repairs, complaints and suggestions of the owners in time, and report the important matters to the leaders immediately.
Fourth, focus on the overall situation, regardless of personal gains and losses.
Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of the family, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
The front desk work is characterized by trivial things. Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thank the company for giving me the opportunity. In the days to come, I will study hard and work hard! I sincerely hope that leaders and colleagues can give me more help and urge me to make greater progress in many ways. Clear your own development direction, correctly understand yourself and correct your own shortcomings. Listen carefully to the sincere opinions of others. Work hard, study hard, strive to improve cultural quality and various work skills, give full play to their own abilities, and truly embark on the road of management. I will also learn from other colleagues, learn from each other's strengths, exchange good work experience with each other and make progress together. Get better working results.
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