Return and exchange process:
1, then open Taobao, click My Taobao, and then click Receiving. (as shown)
2. Then click on the product you want to return. (as shown)
3. Click Refund. (as shown)
4. Click Return for Refund. (as shown)
5. Select the return reason, fill in the return instructions, and finally submit. (as shown)
According to Taobao's return and exchange process, buyers need to give reasons for return and exchange before initiating an application for return and exchange. But under normal circumstances, when you contact the customer service to show your photos and the customer service admits that there is something wrong with the goods, you will be asked to choose the option of "seven days for no reason to return the goods" and then return them.
The goods sold on Taobao must also meet the relevant national product quality regulations. If there is a product quality problem within the specified time, you also have the right to apply for after-sales maintenance or return.