Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
For example:
The official account of "Beijing 12345" WeChat has three options: Minyitong, Work Matrix and Personal Center. Among them, the "public opinion through train" has set up columns such as "I want to consult", "I want to complain", "I want to suggest" and "I want to praise". If citizens encounter unclear things in their work and life, or problems that need to be solved urgently, or have good suggestions on urban management and social governance in the capital Beijing, they can consult and reflect here.
The "Work Matrix" integrates the official WeChat of all districts, streets, towns and committees in the city, and citizens can directly access the official WeChat accounts of all units through this menu. Click on "Personal Center", and you can also query the progress of the problems reflected by the citizens and the results of historical consultation demands through the progress query function, and evaluate the satisfaction of problem solving at the same time.