12346 background of the establishment of the service hotline for the people

The Guiding Opinions of the General Office of the State Council on the Development of Family Service Industry (Guo Ban Fa No.201043) puts forward that "the construction project of public welfare information service platform for family service industry should be implemented. Give full play to the role of information resources in all aspects, use public service telephones and the Internet to expand information coverage and service scope, provide public welfare information service platforms for families, communities and family service institutions, improve the functions of supply and demand docking, information consultation and service supervision, and integrate various types of family service resources. Supervise and evaluate the qualifications and service quality of family service institutions, and form a convenient and standardized family service system. "