The attitude and quality of driving school coaches are extremely poor. Is it valid for me to call 12328 to complain?

12328 Complaining about driving school is useful. The Transportation Bureau will focus on the special rectification of the driving and training market, and will severely deal with illegal phenomena such as "black driving school", "black coach car", training in different places, illegally setting up training, and conducting training business without permission.

The "12328" hotline is an important channel for the broad masses of people to feedback their opinions and demands, and it is also a medium for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather their wisdom. In 2065438+2007, 12328 system * * accepted more than 28 million pieces of effective business, with an immediate response rate of 98.4 1%, a time-limited completion rate of 89.62% and a satisfaction rate of 93.62% for return visits.

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From February 20 1 may/day, the "12328" traffic service supervision telephone was officially opened in this city (Shanghai). The service supervision telephone covers various transportation industries (formats) such as public transportation, taxis, inter-provincial passenger transportation and freight transportation in this city. The public can call the service supervision telephone to reflect the demands and suggestions of the transportation industry related to service quality.

According to the requirements of the Notice of the Ministry of Transport on the Implementation Plan of "12328" Transportation Service Supervision and the spirit of the instruction of the Municipal Transportation Commission on actively opening "12328" in Shanghai, and in accordance with the working principle of "covering industries, adapting measures to local conditions, practicing economy and being practical and effective", the urban transportation industry in this city actively completes "65438".

All industries should post publicity materials as required, do a good job in the preliminary publicity work, and improve the public's awareness of the "12328" telephone. During their stay in Spring Festival travel rush, the inter-provincial passenger transport industry will publicize the opening of the "12328" service supervision telephone in time by means of publicity banners, LED display screens and broadcasting at passenger stations and crossings.

At the same time, various industries will further standardize the "12328" hotline disposal process and do a good job in hotline statistics and analysis.

Reference to the above content: Baidu Encyclopedia-12328