After the integration, citizens who complain through Minxin.com can log on to the 8890 platform of Liaoning Government Service Network (www.lnzwwww.gov.cn) or call the 88900000 hotline to reflect their demands. After calling the hotline, citizens need to choose their area according to the voice prompts.
Shenyang citizens can also continue to use the 12345 citizen service hotline (12345 Shenyang citizen service hotline) to make suggestions and supervise demands for urban development.
Liaoning 8890 integrated service platform was officially put into operation on June 2 this year, 65438. The homonym of 8890 is "Just dial it".
According to the principle of "unified platform, territorial management, classified handling and classified transfer", the 8890 platform has established a three-level management system of provinces, cities and counties (districts), and implemented the "first-in-first-out system" to receive and handle in the territory.
Local citizens in Liaoning can dial directly with landlines and mobile phones according to the number of local numbers; You need to add the area code before 88900000 to make a foreign call. The staff will directly answer the needs of the masses according to the contents of the relevant knowledge base and the convenience enterprise information base, and those who cannot directly answer will be transferred to the platform according to their duties.
For the demands and demands of non-territorial functions, transfer to the next platform for coordination according to the actual situation, and the platforms of cities and counties (cities, districts) can realize mutual transmission and interoperability.
It is understood that the 8890 platform has six functions: convenient service, complaint acceptance, supervision and evaluation, service decision-making, risk early warning and interaction between the government and the people.
It mainly accepts complaints about people's livelihood issues that affect people's daily lives, complaints about damaging the business environment, policies and regulations consultation, public convenience service information consultation, non-urgent matters for help, and opinions and suggestions on economic and social development and urban construction management in Liaoning Province.