The 16 Community Service Complex will be rebuilt in Kunqu District of Baotou City.

165438+1One day in mid-October, Ms. Zhang, a resident of Poly Lafite Mansion, came to the comprehensive acceptance window of Huanghe West Road Social Governance Service Center to apply for maternity insurance reimbursement. Because the formalities were quite complete, 10 was done, and Ms. Zhang left with satisfaction. The staff told reporters that in the past, residents often had to run several times for various reasons when they came to do one thing. Now residents are so convenient and quick to do things, thanks to the implementation of the "two centers and one platform" model in Kunming 15 street town in recent years. Since then, community residents have begun to enjoy the convenience brought by this model of benefiting the people, and no longer have to run more roads.

So what exactly is "two centers and one platform"?

Every window can handle public affairs.

Liu Congmin, deputy director of the Civil Affairs Bureau of Kunqu District and director of the Community Office, told the reporter that at the end of 20 12, the municipal government issued document No.54, Implementation Plan for the Reform of Street Management System in Strong Communities of Baotou City. 20 13 The sub-district offices of Huanghe West Road and Shifu East Road in Kunqu started the reform of "one residence, one committee and one station" as a pilot. After a year of operation, according to the actual situation, finally, Kunqu decided to implement the mode of "one Committee, one station and multiple residences". In all 72 communities, Kunqu has built 33 resident service stations to provide public affairs services for residents. After another year of operation, it has finally become an office and a center service station in the town. The public affairs acceptance service center of the central service station concentrates on handling various affairs for residents and implements "one-stop acceptance and two-level agency".

Gao Yi, secretary of the Party branch of Poly Xinhua Community and director of the neighborhood committee, told the reporter: "Now residents don't have to run more when they come to work. We will run for everyone. For example, in the past, people from the Civil Affairs Bureau didn't come to ask for leave, so residents couldn't do anything. Now each of our employees is familiar with various working procedures. A window can do a lot of things, others can do it without him, residents don't have to run more, and they can solve it when they come. "

"At present, we have built four public affairs acceptance service centers, namely Huanghe West Road Office, Shifu East Road Office, Ahldin Office and Qianjin Road Office, and a comprehensive management center for social security. This year, Kunqu is expected to invest10.50 billion yuan to build 16 community service complexes. At present, two have been built and used, and the main project 10 can be completed before the end of this year, and four are being selected. " Liu Congmin, deputy director of the Civil Affairs Bureau of Kunming District and director of the Community Office, introduced.

The data of all departments are unified on one platform.

If the establishment of the service center for accepting public affairs has realized the "one-stop" and "one-stop" for residents to handle affairs, then the comprehensive management center for social security established on 20 16 has constructed a "diversified governance" mechanism. According to Deputy Director Liu Congmin, the center mainly solves the problem of fragmentation of grassroots social governance. It can greatly improve the governance efficiency to set up social security comprehensive governance centers in street communities, integrate public security departments, legal departments and other resources, introduce social organizations, improve building grid networks, integrate various governance elements into street communities, enrich governance forces and shorten governance chains.

"In our center for comprehensive management of social security, residents can consult our lawyers for legal issues. Our lawyers will come to the legal service window every Monday morning to answer legal questions for residents free of charge. It doesn't matter if residents don't see lawyers at other times. The lawyer's business card is placed in the window, and residents can call for consultation with their business cards. " Gao Yi, secretary of the Party branch of Poly Xinhua Community and director of the neighborhood committee, said.

"20 15, we also built a comprehensive information platform at the grassroots level and an' intelligent support' mechanism. In accordance with the goal of realizing the modernization of grassroots governance and service methods, we will actively build an information comprehensive application platform of "smart community information system+integrated management information system" and strengthen the integrated operation and scientific scheduling of various information data, which not only improves efficiency, but also facilitates the masses. " Liu Congmin introduced.

For example, Liu Congmin said, for example, there is a private house somewhere. Because all residential areas are monitored, this matter can be discovered in time and transferred to relevant functional departments, asking them to deal with it within a time limit and give feedback. If the relevant units can't finish it within the specified time limit, the light on the information platform will light up, and then it will be uploaded to the command center platform, and the relevant responsible person will be held accountable.

(Author: Qing Ping)