If you feel that there is something wrong with the service provided to you, then you can choose to complain to the head office. A large intermediary company like this is actually very important to word of mouth. Then, if you have a problem, go to their relevant departments to complain, and basically you can solve the problem properly, so I suggest you find it through the above two ways.
When renting a house outside, what everyone wants most is to rent a suitable house and meet a reliable housing agent. Because it is rarely possible to rent directly with the landlord in the process of renting a house, it is essential to use a housing agent. Then some intermediaries are more reliable, and they can help you solve any problems encountered in the process of renting, while some intermediaries are relatively irresponsible and may even default on the landlord's rent, causing the tenant to suffer.
Just like this tenant, because the agent defaulted on the landlord's rent, the house he rented was cut off by the landlord. When renting a house, you can consult some friends who rented a house before and ask them to introduce you to some more reliable housing agents. Because this well-known housing agency will be more reliable, the second way is to find a big housing agency. For example, there are many large housing agencies in the market now, so they will rent out houses in various regions and lots. You can also find a suitable house by yourself. If you find such a company, renting a house is actually more secure and reliable.