As a professional home appliance brand, Wan Jiale has been committed to providing consumers with high-quality and cost-effective home appliances. In addition, Wan Jiale also attaches great importance to after-sales service and provides thoughtful after-sales protection for consumers. This article will introduce the operation steps and service contents of after-sales service in Wan Jiale in detail to help consumers better understand and use after-sales service in Wan Jiale.
Wan Jiale after-sales service operation steps
The operation steps of Wan Jiale after-sales service are very simple, just follow the following steps:
Step 1: Contact the after-sales service center.
When you encounter problems when using Wan Jiale household appliances, you can contact Wan Jiale after-sales service center in the following ways:
Call Wan Jiale after-sales service hotline: 400-888-8888.
Log in to official website, Wan Jiale, and submit a service application in the column of "After-sales Service".
Go to Wan Jiale brand store to consult professional after-sales service personnel.
Step 2: Provide product information and problem description.
After contacting the after-sales service center, it is necessary to provide relevant product information and problem description so that after-sales service personnel can better understand the specific situation of the problem and provide more accurate solutions. Product information includes product model, serial number, purchase time, etc. The description of the problem includes the time when the problem appeared, the specific performance, and the attempt to solve it.
Step 3: Accept the door-to-door service of after-sales service personnel.
After-sales service personnel will judge whether on-site service is needed according to the product information and problem description provided by you. If necessary, the after-sales service personnel will make an appointment with you for on-site service and provide you with services at the appointed time.
Step 4: Enjoy after-sales service.
After the after-sales service personnel come to the door, they will test and repair the products and provide you with relevant suggestions on use and maintenance. In the process of after-sales service, if parts need to be replaced, the after-sales service personnel will provide the original parts, and then carry out testing after replacement to ensure the normal use of the products.
Service content of after-sales service in Wan Jiale
Wan Jiale's after-sales service is very rich, including the following aspects:
Service guarantee
Wan Jiale after-sales service center promises to provide free maintenance service for faults caused by product quality problems. For failures caused by non-quality problems, after-sales service personnel will provide paid maintenance services. At the same time, Wan Jiale also provides extended warranty service, so that consumers can use the products with more confidence.
Service flow/procedure
Wan Jiale after-sales service center has established a perfect service process, including service consultation, service application, service reservation, service execution, service return visit and other links to ensure service quality and efficiency.
service personal
Wan Jiale's after-sales service personnel have received professional training and certification, have rich maintenance experience and skills, and can provide quality services to consumers. At the same time, Wan Jiale has also established a service personnel assessment mechanism to ensure the professional level and service quality of service personnel.
service facility
Wan Jiale after-sales service center is equipped with advanced maintenance equipment and tools, which can provide comprehensive maintenance services for consumers. At the same time, Wan Jiale has also established a perfect spare parts inventory management system to ensure that the original spare parts can be provided in time.