1. Permission problem: Taobao sub-account needs to be enabled with corresponding permission to receive customer information. If the permission is not open, you will not receive the information.
2. Setup problem: The sub-account message filtering or screening function is set incorrectly, resulting in the screening of customer information. Just open it backstage.
3, network problems: the network is not good, it will also lead to Taobao sub-account can not receive customer news. When logging into the sub-account, please ensure that your device or terminal can connect to the Internet normally.