1, consulting the organizer's work responsibilities, policies and regulations, working procedures, law enforcement procedures, administrative examination and approval and other government information and public service information;
2. Non-emergency help within the responsibility of the organizer;
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development;
4, administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of the complaint report;
5. Other matters that should be accepted.
From the above explanation, we can know that it takes some time for the general platform to handle business, and the complaint of 12345 has a certain scope of acceptance. If it is not within the scope, it will not be handled.
Legal basis: Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.
Article 5 The state protects the legitimate rights and interests of consumers from infringement. The state takes measures to ensure that consumers exercise their rights according to law and safeguard their legitimate rights and interests. The state advocates civilized, healthy, resource-saving and environment-friendly consumption patterns and opposes waste.
Article 6 It is the common responsibility of the whole society to protect the legitimate rights and interests of consumers. The state encourages and supports all organizations and individuals to conduct social supervision over acts that harm the legitimate rights and interests of consumers. The mass media should do a good job in propaganda to safeguard the legitimate rights and interests of consumers, and conduct public opinion supervision over acts that harm the legitimate rights and interests of consumers.
skill
The above answer is only for the current information combined with my understanding of the law, please refer carefully!
If you still have questions about this issue, I suggest you sort out relevant information and communicate with professionals in detail.