Jining people's procuratorate Minsheng procuratorial service hotline

In order to better serve and protect people's livelihood, resolve social contradictions, maintain social stability, promote the construction of a harmonious society, unblock the channels for people's appeals, and understand the new expectations and requirements of the people for procuratorial work, the People's Procuratorate of Shandong Province has set up a hotline for people's livelihood procuratorial service in the procuratorial organs of the province. Jining Minsheng Procuratorate service hotline (96699) was opened on June 27th, 2008. Service content: further broaden, expand and smooth the channels for the masses to appeal and provide a window for the masses to solve problems and help the poor. In view of the long distance and high cost of people's letters and visits, Jining Municipal People's Procuratorate fully relies on the hotline website platform of people's livelihood procuratorial service to establish a "remote video interview" system to realize instant face-to-face communication with the masses, so that the masses can have "zero distance" contact and "face-to-face" communication with visiting comrades of the Municipal Procuratorate without leaving home, and make reports, complaints, appeals and consultations. The opening of the video interview system has facilitated the visiting masses, reduced the appeal cost of the visiting masses, and solved the mass problems more quickly and efficiently.

With the rapid development of economy, various social contradictions are increasing day by day, and more and more people report problems to procuratorial organs. However, some people living in remote towns and villages, especially some elderly and frail visiting people, are time-consuming and laborious to report their problems to the procuratorial organs because of inconvenient transportation, and sometimes they are dissatisfied with one reply and have to go back and forth many times, which greatly increases the cost of letters and visits. The establishment of the video interview platform of Jining People's Procuratorate's livelihood procuratorial service hotline has broken through the traditional interview mode. As long as people log on to the hotline website, they can make a video reservation for reporting complaints and legal consultation, or they can directly report consulting problems through the website online, legal consultation column or calling the people's livelihood procuratorial service hotline 96699 and the procuratorial organ's duty crime reporting telephone number 12309. The establishment of the system greatly facilitates the masses to reflect their demands, and truly realizes "let the data run more and let the masses run less errands".

In order to ensure the safe and efficient operation of the video interview system, the Municipal Procuratorate appointed prosecutors who are proficient in computer operation, familiar with the law and experienced in interview as full-time video interview personnel, and established rules and regulations such as video appointment interview system, video interview filing system and video interview information security and confidentiality system, which ensured the standardized and orderly operation of video interview work.