Responsibilities of front desk reception in hospital

Front desk reception is one of the positions in modern enterprises, which is usually mainly responsible for customer visit and registration, telephone transfer and other affairs. I sort out the job responsibilities of the hospital reception desk in the following practical information column for your reference. I hope it helps you. Please click to see more details.

Responsibilities of front desk receptionist in hospital 1 1. Responsible for answering daily calls, making appointments for consultation and replying to information;

2. Receive and guide hospital guests;

3. Registration, update, consultation and appointment of outpatient guest information;

4. Maintain effective communication with the clinic;

5. Always keep the lobby area clean and tidy, and tidy up the book and newspaper racks;

6. Pay attention to the guests waiting in the lobby and maintain good order;

7. Ensure that there are sufficient items at the front desk, such as doctor's business cards and brochures.

8. Booking and registering related pregnancy courses;

9. Do a good job in table statistics and reporting;

10. Strictly abide by hospital rules and regulations and work specifications;

1 1. Send and receive all kinds of letters and packages;

12. Complete the tasks assigned by superiors.

Responsibilities of hospital front desk: 2 1, responsible for registering all the information of customers coming to the hospital;

2. Responsible for receiving, guiding and serving all customers who come to the hospital;

3. Responsible for coordinating data statistics of relevant departments;

4. Responsible for the public health supervision and maintenance of all front desk work areas;

5. Be responsible for customer classification;

6, responsible for telephone transfer and department contact;

7. Responsible for updating and improving customer information.

8. Complete other tasks assigned by superiors.

Responsibilities of hospital reception post 3 1, responsible for answering customers' general questions, receiving customers coming to the hospital, and completing reception, guidance, introduction and other processes;

2. Do a good job in maintaining the company image and product brand image, and pay attention to the cultivation of comprehensive qualities such as personal cultivation, image etiquette and work attitude;

3, master the hospital internal and external environment, department layout, personnel status, expertise, project technology, equipment, fees, business dynamics, etc. , often take the initiative to communicate with relevant departments frequently, frequently contact, update relevant information in time, so as to be accurate;

4. Be familiar with relevant service etiquette, skills, customer communication skills and medical psychology, and be able to master the discretion and skills of attitude, explanation and persuasion in the service process;

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