Definition:
IT outsourcing custody service entrusts the informatization construction of enterprises to specialized service companies. It can include the following contents: information planning (consulting), equipment and software selection, network system and application software system construction, daily maintenance management and network upgrade of the whole system. It is a way for enterprises to rapidly develop enterprise digitalization, improve the quality of digitalization, improve the working efficiency of enterprises and save the cost of informatization, and it also provides great help for individual users.
With the expansion of enterprise scale, the number of employees is increasing, the corresponding IT equipment management is becoming more and more complicated, and the cost and energy required are also increasing.
Positioning: A company that is suitable for the existing IT environment and wants to realize standardized management, make full use of the existing IT system to exert greater value and reduce costs.
Content: Provide operation, maintenance and technical support services for the existing IT systems of enterprises.
Value: let the customer's existing IT system play a greater role; Make the user's IT system get standardized management; Reduce operation and maintenance costs and enjoy high-quality technical services.
Service items:
◆ Initial system inspection and standardization
A comprehensive inspection of equipment can shorten the time of fault detection and equipment recovery in daily maintenance, identify potential resource security and eliminate instability and loopholes.
◆ Routine inspection of the system
Regularly check the health status of the system, optimize the system, and change "passive fire service" into "active fire service". Achieve the purpose of improving system performance and reducing downtime.
◆ Hardware fault resolution
When the equipment hardware fails, the equipment maintenance process will be started immediately according to the agreed service level. If the equipment is within the manufacturer's warranty, it is not only responsible for fault maintenance, but also free to pick up and deliver the equipment at the maintenance station.
◆ Software system support
Software system is the most prone to failure in office environment. When the system runs slowly and reports errors, we will be responsible for debugging, repairing or reloading to ensure that the system runs in the best state.
◆ Anti-virus system support
In view of the increasingly serious network virus threat, provide a full set of virus protection solutions. Regularly upgrade virus database, key protection in malignant viruses, virus early warning, single-machine killing after poisoning, and virus network system monitoring.
◆ Network system support
Provide support and service for the connection of customer network system to ensure the smooth flow of enterprise network.
◆ System expansion and upgrade
With the vigorous development of customers' business, its IT architecture will also change, and its IT management level must also be improved. Help customers analyze business requirements and make IT expansion and upgrade plans.
In order to provide customers with personal IT consulting services and complete high-quality data center solutions, Shenzhen Li Hao has joined hands with well-known IT vendors at home and abroad to integrate various technologies such as servers, storage and networks to provide customers with complete high-quality solutions and technical services such as servers, virtualization, centralized data backup protection, storage disaster recovery archiving, application delivery, network optimization and security protection.