China is a country of etiquette, people pay attention to certain etiquette in the process of communication, and so does the customer service staff pay a return visit to customers. To this end, customer service staff need to pay special attention to their own expressions, so that customers can actively cooperate with customer service staff to complete a return visit while understanding their purpose.
For example, after customer service personnel explain their purpose, customers may show reluctance to cooperate. At this point, the customer service staff can inform the customer in advance that the return visit only takes a few minutes and will not bring too much trouble to the customer. If necessary, the customer service staff can even use some benefits to attract customers to complete a return visit.
It is difficult to judge the economic strength of customers or whether they may become loyal customers through simple contact with customers, but it is easier to judge whether there are high-grade furniture and electrical appliances by observing the interior decoration of the other party. A small number of customers who have already purchased will be your potential 3A customers. This kind of customer is characterized by strong purchasing power, extensive social relations and great referral potential, and it is easy to become a guarantor of your main income.
Once this kind of customer is found, it is necessary for sales staff to put more energy into understanding this kind of customer comprehensively, thus arousing their interest and establishing close relationship quickly.