1, reply immediately: reply to the customer as soon as possible, indicating that you take the customer's feedback seriously and try your best to solve the problem through communication.
2. Provide apologies and solutions: apologize to customers and take the initiative to solve problems. You can reply with the following words: "I'm very sorry", "We'll try our best to solve the problem" and "Please tell me the details and I'll work with you to find the best solution".
3. Politeness: Be polite when replying, and avoid using too negative or negative language.
4. Sincere attitude: sincere and cordial attitude, thus eliminating customer dissatisfaction and disputes.
5. Send a thank-you letter: Ask the customer to confirm it later, and pay attention to whether the complaint is handled or not. If it has been handled, you can send a thank-you letter for the customer to confirm in time.