Chapter 1: Overview of the work of selected sales staff. Short essay 1. Study hard and try to improve.
Because of the mismatch between major and work, I encountered some difficulties at the beginning of my work, but that's not the reason. I want to learn a lot about the industry and sales staff, so as not to be eliminated in the constant development and change of the times, and the work we do is also changing with the changes of the times. The only way to meet the needs of work is to strengthen study.
Second, keep your feet on the ground and work hard.
I know that online sales is a very complicated and arduous job. As a member of e-commerce, it is the unshirkable responsibility of e-commerce to study hard and be independent, whether in work arrangement or in dealing with problems. To be a qualified network marketer, we must first be familiar with business knowledge and enter the leading role. Have the necessary pressure resistance, work hard, step by step, and pay attention to details. Secondly, we should take our work and everything given by our leaders seriously. Take it seriously, handle it in time, without delay, delay or perfunctory.
Third, there are problems.
After a period of work, I also clearly see that I still have many shortcomings, mainly in the following aspects: First, I failed to track and pay a return visit to the intended customers in time, so in the future work, I should classify the customers' intentions, mark them well, and pay a return visit regularly to prevent forgetting the customer information. Second, due to limited skills, some things are still not handled properly. It is necessary to strengthen the study of salesman norms.
In a word, at work, I have gained a lot through hard study and continuous exploration. I firmly believe that I can do it well as long as I work hard.
Looking back at xx, looking forward to xx! I wish xx a prosperous business and rolling financial resources in the new year! I also wish the new year's performance soar!
Chapter 2: Summary of personal work in selected sales. A short year has passed quickly. Although I am still a new employee, with the care of my leaders and the support and help of my colleagues, I keep learning theoretical knowledge, sum up my work experience, strengthen my self-cultivation and strive to improve my overall quality. Through my unremitting efforts, I have made some achievements in my work, but there are also many shortcomings. Here, I will briefly describe my thoughts, situation and other personal work as follows:
First, strengthen business study, constantly improve business quality and strive to make greater contributions.
Recalling my work experience in xx is a period that I cherish very much in my life. During this period, my harvest mainly includes two aspects: political and ideological maturity and rich work experience in professional work, which can be summarized as eight words: "Great harvest and great benefit".
My transformation and progress are achieved through the cultivation of leaders, the help and support of colleagues and my own efforts. I know I haven't worked in our brand store for a long time, and I still have a lot to learn from my experience. I should always measure and demand my words and deeds, pay attention to strengthening political cultivation and further improve my understanding. I also hope that leaders and colleagues will give me guidance and help as always, and I will redouble my efforts to strive for greater progress with incomparable enthusiasm and efforts!
Second, at work, be strict with yourself and keep making progress.
In daily work, under the guidance of superior leaders, responsible for following up every activity of each festival, so that the activities can be successfully completed. Work hard with colleagues to complete the arrangement of various activities in the early stage, and strive to complete the planned content of the superior leader according to the plan of the superior leader. Starting from the standing posture and standing rules, establish a good service image and service quality. At the same time, improve the service to enhance the unity and vitality among members, fully express opinions and suggestions to colleagues in all work, brainstorm, pay attention to collective wisdom and overall efficiency, and strive to improve the service level. Become a vibrant and energetic group. At the same time, we should always be strict with ourselves, strive to lay a solid foundation for improving our grades and lay a higher foundation for our lives.
Third, shortcomings and deficiencies.
Generally speaking, I feel that I still have many shortcomings and deficiencies. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Knowing that I still lack the basic knowledge of office work, I often behave clumsily in carrying out specific work, and sometimes even feel at a loss. The work is not meticulous enough, mistakes and omissions often appear on small problems, the efficiency is not fast enough, and the leaders' intentions are not fully understood. In my future work, I will adhere to the principle of unity of service and efficiency, find problems in walking and find problems in walking. Through timely on-site observation, we can master the problems and deficiencies in the work, thus making corresponding improvement plans, and giving information feedback to the higher authorities in time to correct the problems in time.
Fourth, the number of new customers is small.
The successful customers I cooperated with this year mainly found customers through telephone sales, online customer service and other channels, but few customers were really found, which deserves my careful consideration. Part of the reason is that I never let go of any customer who has a strong intention to contact our company actively, so I spent most of my time contacting telemarketing customers, ignoring the intended customers I contacted.
However, the number of new customers I have developed is not large, and there should be a good promotion next year. I will make a plan in the second half of the year to make my time allocation reasonable. Achieve the effect of two mistakes.
Verb (abbreviation of verb) is active learning.
When you encounter professional or business knowledge that you don't understand, you are not good at actively asking leaders, and you don't absorb what you don't understand into your own knowledge on the same day.
Chapter 3: The summary articles of selected sales personal work are short and perishable. I have been in xx branch for xx months. During the period, due to the steel market, the spot sales performance was not optimistic, but I gained a lot in sales business, which could not be separated from the help of leaders, masters and colleagues.
I majored in steel rolling. After graduation, I have been engaged in production technology work in steel plant production line and came to xx branch to engage in sales work. For me, it is a brand-new field, and everything is full of strangeness and curiosity. During the week of reporting for work in the branch, I basically understood the basic situation and sales operation of the branch.
I am now engaged in building materials sales business in building materials group, and my daily work is very substantial and innovative. I mainly introduce my work and study in these xx months from the following aspects.
First, learn the sales business and the operation of the operating system.
1, dealer quotation: this job is to ask xx building materials market and major dealers about the sales price of that day before xx every day;
2. Apply for price: reasonably determine the sales price limit of our company on the basis of the dealer's quotation and the previous day's sales price of our steel network, apply for the sales price through the operating system, and sell it after being approved by the company headquarters;
3, operating system procurement management business learning:
A) Place purchase orders: place reasonable purchase orders according to the current purchase plan;
B) Purchase and warehousing: check the arrival of the order through the operating system, print out the basic information of the arrival order, and warehousing;
C) Do warehousing audit: Do warehousing audit by checking the basic information of order warehousing;
D) make purchase settlement;
E) review the purchase settlement;
4, operating system sales management business learning:
A) Create a new sales order to make a sales contract and print the sales contract at the same time;
B) Make and print the sales outbound order, sign it, take it to the financial cashier with the stamp of the outbound order, and then the customer takes the outbound order to the warehouse to pick up the goods;
C) After the customer takes the goods, he will take the receipt of the outbound order for warehouse audit to check the outbound quantity and amount;
D) Carry out sales settlement, and return the outbound order to the financial record after sales settlement;
5. According to the sales details of the operating system of the day, make the sales short message of the branch and report it to the Iron and Steel Division before coming off work;
6. Formulate special sales application, temporary procurement plan and procurement contract;
7. Learn the business process of doing xx trade.
The second is to learn the reporting and statistical analysis data of relevant data statements undertaken by branches.
1) promotion table for northern materials and southern sales.
2) Weekly operation report.
3) Measurement of impairment.
4) Gross profit calculation table.
5) Adjustment of capital plan in the current month.
6) Investigation of winter storage.
7) Profit forecast and capital plan for the current month/next month.
Third, customer visits.
* * * Visited xx customers, including xx new customers. Judging from the interview results, the customers affected by the market are not willing to buy as a whole. Some customers now mainly sell xx, xx and xx steel, while purchasing less of our building materials. The reasons are as follows: the production cost of xx, xx and other steel products is low, and the market share is gradually increasing due to the low price of steel products, but the product quality and after-sales service are not as good as ours; In addition, due to the company's operating difficulties, tight funds, low inventory operation of various branches, incomplete product specifications, and some customers have the willingness to purchase but are out of stock, resulting in the final inability to trade.
From the nature of customers, customers are mainly dealers, and the proportion of direct suppliers is low. Once the market fluctuates, it will have a great impact on the sales of our branch.
In this xx-month sales study, I will introduce my experience from two aspects. Subjective aspect: I think we should have a deep understanding of the products we sell and be familiar with our sales business and workflow; Strive to improve their sales skills in the sales process and establish their own customer network quickly and actively; We must keep up with the follow-up service of sales, quickly respond and deal with sales objections in the shortest time, establish a good after-sales service image in the eyes of customers, and then create the brand effect of the company. Objectively speaking: quickly grasp and accurately analyze the market situation of this industry, and timely understand the basic trends of competitors. I think only by understanding and grasping the above aspects can we be more stable in the future sales work. I am very grateful to the company for providing me with such a platform. I will devote myself to my usual work and study with full spirit, abundant energy, enthusiastic service attitude and skillful sales art, and I will never live up to the trust of the company. I hope that through my efforts, I can create more economic benefits for the company.
Chapter 4: Summary of personal work in selected sales: 20xx years have passed in a flash. Although I am still a new employee, with the care of my leaders and the support and help of my colleagues, I keep learning theoretical knowledge, sum up my work experience, strengthen my ideological cultivation and strive to improve my overall quality. Through my unremitting efforts, I have made some achievements in my work, but there are also many shortcomings. Here, I will briefly describe my thoughts, situation and other personal work as follows:
First, strengthen business study, constantly improve business quality and strive to make greater contributions.
Recalling my work experience in xx is a period that I cherish very much in my life. During this period, my harvest mainly includes two aspects: political and ideological maturity and rich work experience in professional work, which can be summarized as eight words: "Great harvest and great benefit".
My transformation and progress are achieved through the cultivation of leaders, the help and support of colleagues and my own efforts. I know I haven't worked in our brand store for a long time, and I still have a lot to learn from my experience. I should always measure and demand my words and deeds, pay attention to strengthening political cultivation and further improve my understanding. I also hope that leaders and colleagues will give me guidance and help as always, and I will redouble my efforts to strive for greater progress with incomparable enthusiasm and efforts!
Second, at work, be strict with yourself and keep making progress.
In daily work, under the guidance of superior leaders, responsible for following up every activity of each festival, so that the activities can be successfully completed. Work hard with colleagues to complete the arrangement of various activities in the early stage, and strive to complete the planned content of the superior leader according to the plan of the superior leader. Starting from the standing posture and standing rules, establish a good service image and service quality. At the same time, improve the service to enhance the unity and vitality among members, fully express opinions and suggestions to colleagues in all work, brainstorm, pay attention to collective wisdom and overall efficiency, and strive to improve the service level. Become a vibrant and energetic group. At the same time, we should always be strict with ourselves, strive to lay a solid foundation for improving our grades and lay a higher foundation for our lives.
Third, shortcomings and deficiencies.
Generally speaking, I feel that I still have many shortcomings and deficiencies. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Knowing that I still lack the basic knowledge of office work, I often behave clumsily in carrying out specific work, and sometimes even feel at a loss. The work is not meticulous enough, mistakes and omissions often appear on small problems, the efficiency is not fast enough, and the leaders' intentions are not fully understood. In my future work, I will adhere to the principle of unity of service and efficiency, find problems in walking and find problems in walking. Through timely on-site observation, we can master the problems and deficiencies in the work, thus making corresponding improvement plans, and giving information feedback to the higher authorities in time to correct the problems in time.
Fourth, the number of new customers is small.
The successful customers I cooperated with this year mainly found customers through telephone sales, online customer service and other channels, but few customers were really found, which deserves my careful consideration. Part of the reason is that I never let go of any customer who has a strong intention to contact our company actively, so I spent most of my time contacting telemarketing customers, ignoring the intended customers I contacted.
However, the number of new customers I have developed is not large, and there should be a good promotion next year. I will make a plan in the second half of the year to make my time allocation reasonable. Achieve the effect of two mistakes.
Verb (abbreviation of verb) is active learning.
When you encounter professional or business knowledge that you don't understand, you are not good at actively asking leaders, and you don't absorb what you don't understand into your own knowledge on the same day.
Chapter five: Summarize the personal work of the selected sales model paper. My biggest feeling this month is to find a way out of confusion. I once asked myself, who am I? what can I do? Who do I want to be? I am at a loss, because in the contact between manager xx and the assistant in charge, I gradually understand a sentence: "Live in the present". I just need to do everything in front of me and make progress slowly. People can't look into the future. Only by taking every step well can they reach the peak! My summary and plan for this month are as follows:
First, receive visitors and callers who come to consult every day.
After the reception, manager xx and the assistant in charge will point out to me that I didn't do well or speak well. I know that bad things must be corrected and mastered. In daily reception, our biggest deficiency lies in the unnatural, heartless, tiny movements and blunt tone of conversation with customers. Sometimes I always wonder why this is so. In order to change this situation, I read parchment aloud every day to improve my mental outlook and tone, but the effect is not good.
I dissected myself for further understanding. I found that the most important reason is that I have no confidence and lost my confidence. How can I do this job well? In the future, we should strengthen our confidence and do a good job in reception. Actually, there is one more thing. I think if the leader encourages me, I will be more confident and energetic in everything. I remember someone once said to me, "Don't be afraid to make mistakes, do it boldly, correct your mistakes and don't make them again", which had a great influence on me.
Second, deal with the after-sales matters of xx Flower City
Although I know the rhetoric and process, there are still many problems in actual combat. Through the guidance of manager xx and the assistant in charge, I learned that when doing this, I must understand the meaning of every sentence; The significance of each process can be done well! When talking with customers, you must find the problem, analyze the problem and what is the purpose of the problem. These things must spin quickly in your mind, form this good habit and do it well!
I want to do the following things in the new month.
After receiving customers, summarize the shortcomings in the reception process and correct them; Be careful when writing contracts; Strengthen confidence and work actively; Strengthen the connotation of your own speech, learn how to treat guests well and use polite language; If you encounter a problem, solve it immediately.