In order to provide quality services to taxpayers, the national tax system 12366 tax service hotline was fully opened on July 1 2008.
The tax service hotline 12366 of the national tax system is a call center for tax consultation, service complaints, tax-related reporting and other tax-related businesses. According to the basic requirements and coverage of modern call centers, taxpayers can consult tax policies and regulations, service complaints, tax-related reports and other contents by telephone through the comprehensive construction of call platforms, voice navigation, and manual agency services.
The purpose of establishing 12366 tax service hotline is:
Provide quality services for taxpayers and improve the quality and efficiency of tax collection and management. The opening of the system is an important measure for the tax information construction of the national tax system.
The national tax 12366 tax service hotline has three functions: automatic voice, manual agency service and online inquiry.
Tax center established:
State Taxation Administration of The People's Republic of China 12366 Shanghai International Tax Service Center 65438+ 10/2 was established, becoming another national tax service center after State Taxation Administration of The People's Republic of China 12366 Beijing Tax Service Center. So far, the tax department 12366 tax service system has completed the layout of two national centers.
State Taxation Administration of The People's Republic of China taxpayer consultation demand big data analysis report shows that in 20 15 years, taxpayers initiated consultation demand to the national hotline 12366 through telephone, website and other channels * * * 39,288,900 times, including 39,252,600 telephone consultations.