Mr. Liao of Hangzhou has been engaged in the hotel industry for many years. About a week ago, two girls in their twenties booked a room through the Meituan platform. 10,31,12, the front desk called the girl to ask whether to renew the room, but the other party didn't answer the phone. Mr. Liao personally went up to ask, and the result was stunned by the scene in front of him.
The room hasn't been cleaned yet, the room card is still there, there are rubbish everywhere, there are many yellow stains on the pillow, the bathroom and toilet are blocked by bath towels, the floor drain under the sink is blocked by buns, and there is a toothbrush under the floor drain. Mr. Liao said that it was the first time I saw the room being ruined like this. The key is two girls in their twenties. He can't imagine. It is estimated that he lost one or two thousand yuan.
Later, Mr. Liao checked the monitoring. Hotel monitoring shows that at 3 am on June 3 10, two girls, accompanied by a man, walked out of the room talking and laughing. When passing the front desk of the hotel, the three did not wake the sleeping staff and went out directly.
Mr. Liao said that they are all littering, and the cleaning staff are scolded by them every time they clean. The day before the incident, the staff called them to confirm whether to continue to check in or check out, but they never answered. At 5 o'clock in the afternoon, Mr. Liao went to make rounds. They were still sleeping, so he reminded them to order, but later the front desk staff told him that they were very angry after coming down and scolded them, saying that they were disturbed to have a rest.
The hotel doesn't have two customers' mobile phone numbers, only one transfer account of Meituan platform. Mr. Liao called at the scene, but no one answered. In the afternoon, the reporter called several times to connect. The other party has always stressed that he is in Anhui and has not been to Hangzhou recently. She lost her identity card. As for why it was transferred to the mobile phone number, she didn't know what was going on.
The reporter suggested that the hotel wanted them to apologize, and the woman angrily said that there was something wrong with the apology. There were several voices on the other end of the phone, and then they hung up. Mr. Liao said that this is an insult to one of their jobs and even to the whole industry. If there is anything that can be communicated in time, there is no need to retaliate against the hotel by this means. He also decided to call the police.