Chapter I General Provisions Article 1 In order to further strengthen the management of people's normal letters and visits, properly and effectively solve the problems of people's letters and visits, maintain social stability, and close the ties between the party and the government and the people, these Provisions are formulated in accordance with the Regulations of Yunnan Province on Citizens' Letters and Visits and combined with the actual situation of our city. Article 2 This Municipality implements the principle of "graded responsibility, centralized handling, who is in charge and who is responsible, giving priority to departmental jurisdiction and properly handling on the spot" in the management of group letters and visits. In accordance with the provisions of accepting people's letters and visits step by step, the responsibility system of hierarchical management shall be implemented to reduce or eliminate people's letters and visits. Article 3 Party committees and governments at all levels should educate the masses to correctly exercise their democratic rights in accordance with the policies, laws and regulations of the Party and the State. Letters and visits departments at all levels should guide the masses to act according to the procedures of letters and visits. Fourth petition departments at all levels should not only be responsible for accepting and handling petitions within their functions and powers, but also do a good job of propaganda, guidance, coordination, inspection, consultation and service in implementing the mass petition system step by step. Article 5 The grass-roots units that receive and handle letters and visits from the masses refer to the units where the petitioners come from or directly under their jurisdiction and their competent authorities. Letters and visits involving parties to judicial proceedings should be directly raised to the relevant judicial organs through mass passport legal procedures. Chapter II Procedures for Letters and Visits Step by Step Article 6 When reporting a problem, the masses should first apply to the unit or region where the direct leadership caused the problem. Within the time limit for acceptance, no leapfrog petition is allowed. Article 7 If a grass-roots unit refuses to accept the handling, it may report to the petition department at the next higher level of the competent unit according to the Opinions on Handling People's Petitions and Letters (hereinafter referred to as the "Reply of Opinions") of the grass-roots unit, and shall not go beyond the petition; For those who have not received the "Reply Opinion" or petitioned by leaps and bounds, the higher authorities only register, consult and dispel doubts, and will not accept them, but they should be responsible for doing a good job in explanation, persuasion and education. Major or particularly urgent issues should be handled according to special circumstances. Article 8 Where the units responsible for handling letters and visits are merged or cancelled, the letters and visits involving multiple units and regions shall be handled by the superior competent department of the merged unit or the cancelled unit, and the letters and visits department at the next higher level shall coordinate and guide the relevant units and regions to handle them. Article 9 Letters and visits are evidence to report and expose or put forward suggestions, criticisms and opinions on a certain work, and are not restricted by the regulations on leapfrog letters and visits. Tenth letters and visits to the masses, should be in accordance with the provisions of Article 12 of the Regulations on Letters and Visits by Citizens of Yunnan Province, elected three to five representatives, according to the petition procedures step by step, handled by the petition departments at the same level.
Petition for mental patients, by the grassroots units timely notify their relatives or guardians, * * * to do a good job; If you go to the higher authorities to petition, the relevant units should take the initiative to take back, and notify their relatives or guardians to do a good job. Chapter III Handling Procedures Article 11 The unit responsible for handling problems shall receive the masses seriously and responsibly, listen to complaints patiently and carefully, keep records, fill in the visiting registration form in detail, and investigate and handle them in a timely and realistic manner according to the policies of the Party and relevant laws and regulations of the State. After accepting the general question, it shall investigate, handle and reply to the complainant within two months; If complex problems or other special reasons cannot be settled within this time limit, an explanation should be left and a reply should be settled as soon as possible. Article 12 If the complainant refuses to accept the appeal request to the higher authorities, the original accepting department shall carefully fill in the "Reply", which shall be signed by the leader in charge of the petition work and stamped with the official seal. "Reply Opinion" in triplicate, one for the petitioner, one for the superior competent authority and one for the record. Thirteenth holding the "reply" of the complainant at the next higher level, after receiving it, should seriously investigate and deal with it. That should maintain the "reply opinion" opinions, to timely written reply to the petitioner; If it is considered necessary to review, it may instruct the original accepting unit to review, or take the lead in organizing relevant units to review and give a reply to the complainant. Chapter IV Responsibility and Punishment Article 14 The complainant shall reflect the problem from bottom to top according to the procedures stipulated in the system of step-by-step letters and visits. Those who do not petition according to the regulations should be persuaded to obey the regulations. Article 15. Petitioners who correctly handle letters and visits, or who have made proper solutions and clear answers according to relevant policies, laws and regulations, still insist on physical petitions, hinder the normal work order of party and government organs, pester others or commit other illegal acts, in addition to giving serious criticism and education, shall be dealt with in accordance with the Regulations of the People's Republic of China on Administrative Penalties for Public Security, the Regulations on Citizens' Letters and Visits in Yunnan Province and the relevant provisions of the Yunnan Provincial People's Government on maintaining the order of letters and visits. Sixteenth party and government organs at all levels, judicial organs, enterprises and institutions, mass organizations, etc. , shall, in accordance with the provisions, issue a "reply" to the complainant after handling the complaint. The relevant units shall give criticism and education to the staff who neglect their duties, buck passing and make things difficult for the petitioners. The "reply" review of improper qualitative, improper handling or closing does not meet the time limit requirements, should be deducted in the management by objectives assessment of letters and visits. Chapter V Supplementary Provisions Article 17 The Bureau for Letters and Calls of Kunming Municipal Party Committee and Kunming Municipal People's Government shall be responsible for the interpretation of these Provisions.