Yes, 12320 is the public health customer service hotline. You can consult the quarantine policy. You can call the local quarantine policy. Answers such as nucleic acid detection isolation policy. Prepare protective equipment, and prepare appropriate masks and hand washing disinfectants according to the stay time and the sanitary facilities in the travel area.
You can also call the municipal government hotline "area code+12345" (such as Tianjin 022 12345) to consult the latest local isolation policy.
Legal basis: People's Republic of China (PRC) Law on the Prevention and Control of Infectious Diseases.
Article 38 The State shall establish an information release system on epidemic situation of infectious diseases. The health administrative department of the State Council regularly publishes information on the epidemic situation of infectious diseases in China. The health administrative departments of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government regularly publish information on the epidemic situation of infectious diseases within their respective administrative areas.
When an infectious disease breaks out and is prevalent, the health administrative department of the State Council is responsible for publishing the epidemic information of infectious diseases to the public, and may authorize the health administrative departments of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government to publish the epidemic information of infectious diseases in their respective administrative areas to the public. Information on epidemic situation of infectious diseases shall be released timely and accurately.
Fifty-eighth health administrative departments and their staff should consciously accept the supervision of society and citizens when performing their duties. Units and individuals have the right to report violations of this law to the people's governments at higher levels and their health administrative departments. The relevant people's government or its health administrative department that receives the report shall promptly investigate and deal with it.
12320, as a health consultation hotline, timely collected new policies and regulations issued by the prevention and control headquarters of COVID-19, autonomous region, organized hotline staff to learn comprehensively and dynamically, updated policy reserves every day, constantly publicized the situation and policies to callers, and learned about the knowledge of pneumonia infection in novel coronavirus.