The national service hotline for the disabled is a unified social public service telephone approved by the Ministry of Industry and Information Technology to provide services such as policy consultation, opinions and suggestions, and life assistance for the disabled. China Disabled Persons' Federation and provincial and municipal disabled persons' federations have built different levels of call centers (seats) to realize the "one-number service" for the disabled.
Extended data:
The service hotline contains national laws and regulations, judicial interpretations and policies of relevant departments, which are closely related to the daily life of the disabled.
According to "laws and regulations, rights protection, letters and visits, organizational construction, rehabilitation, education, employment and poverty alleviation, social security, publicity, culture and sports", it is divided into 9 categories and 52 subcategories.
The service hotline is used for manual processing from 8: 00 am to afternoon 12, from afternoon 13 to afternoon 17 every Monday to Friday, and the rest of the time is automatic voice consultation and guidance service.
References:
Baidu encyclopedia-national disabled service hotline