Besides calling to complain, you can also contact official website online customer service to solve the problem.
1. Open the computer interface first, then open the browser, enter "Suning.cn" in Baidu, and click the "Baidu Click" button.
2. Click on the official website of Suning.cn below.
3. At this time, the official website of Suning.cn is opened, and then click the "Please Login" button in the upper right corner.
4. After logging in, click the "Customer Service" option, and then click the "Online Customer Service" option.
5. In the chat interface that appears, enter what you want to enter, and then click the "Send" button to consult and solve the problem.