Question 2: What should China Mobile Monternet do? This happens to me almost every day when I receive clients. You can call 10086 to explain the situation to the staff, emphasize that you have not opened anything, and ask for a refund of the deducted fees. Then the staff will ask you when your expenses were deducted and what items were deducted. At this time, you still insist that you don't know anything and haven't opened anything, and then your situation will be registered there, and you just wait for the phone bill to be refunded. Also, this situation will only be returned to you once, and you will be told to change the machine or kill the virus, so leave him alone. You're welcome. My name is Lei Feng. I hope I can adopt it if I'm satisfied.
Question 3: How did Monternet come from? Being deducted for no reason, angry! The explanation of "Monternet" on the mobile website is that Monternet is the unified brand of China Mobile to provide data application services to mobile customers; Monternet provides a fair, open and win-win business operation environment for SP, and creates a brand-new mobile Internet space for mobile customers. Help customers realize the communication dream of "close at hand anytime, anywhere". Our company will provide a wide range of data application service supermarkets for mobile customers through cooperation with a number of SP.
Psychologically speaking, Monternet provides Internet data service for mobile phone users, which should be WAP service, but if the menu of Monternet you see in the SIM card of your mobile phone is not WAP-based data service at all, then Monternet in the SIM card is an information service based on SMS platform. There are essential differences between them in function.
However, it is this seemingly trite so-called Monternet based on SMS platform that makes China Mobile and various SMS SP (service providers) make a lot of money. According to statistics, the number of short messages sent in China in 2000 was more than 654.38 billion. 200 1 year is18.9 billion. It reached 90 billion in 2002. "Based on the current basic short message fee of 1 cent, 90 billion short messages in 2002 will mean a total income of 9 billion yuan, which does not include the income of value-added services such as * * * and pictures with high short message download fees." -China Mobile said in 2003.
Let's take a look at the payment method before Monternet. As long as you send an invisible short message through the "Monternet" menu of the mobile SIM card, (even if you are mistaken) you have customized a monthly service for an SP. Even if you register on the 30th, you will have to charge a monthly fee ranging from several yuan to several tens of yuan (later called Monternet fee by Mobile).
From the beginning to the present, what we have heard most about Monternet is not the praise of the majority of mobile users, but the complaints. Most of what we see are people coming and going in the business hall asking to cancel all kinds of monthly subscription services that have been opened by mistake. Presumably, as long as mobile users have encountered this situation.
If using "black" to describe the money earned by mobile and SP is a bit serious, it should be no exaggeration to say that you are making money without conscience. It's not just a question of money: * * users are charged with the illegal SP customer service port number, while SP hides the service content from mobile operators, and obtains more new business development rights from operators with the rising traffic. In this way, the online "Liu Huang" capital channel is easy to establish, and the money earned by mobile is painted "yellow".
In the second quarter of this year, the Ministry of Information Industry accepted 2,760 user complaints, an increase of 484 over the first quarter. 209 cases requiring formal investigation, an increase of 98 cases over the first quarter; There were 67 cases in which operators should bear part or all of the responsibilities, an increase of 39 cases over the first quarter. Among them, complaints about telecommunications services are mainly concentrated in mobile phone services, accounting for 62.7%; Among them, from the nature of the problems reflected by user complaints, disputes involving billing and charging accounted for 46.3%. The report shows that the charging problem of short message service for mobile phone users still accounts for a large proportion.
Under the pressure of public opinion and users' gradual understanding of Monternet's essence, China Mobile saw that money was not so easy to earn, so it made some moves this year-China Mobile "high-profile" punished large SP such as Sohu, China.com and PR Newswire, and issued "yellow cards" to 200 SP several times in the first half of the year. But the money has been earned, and no one will return it to consumers.
Many SP manufacturers violated the rules, and the punishment deserved it! What about China Mobile? Who will punish the "big winner" who gets the most dishonest money? It won't punish itself, it will continue-
With the decrease of Monternet business in some areas, Mobile has found a new way to subsidize its low-income SMS communication fee: "As long as you enter Monternet menu, the system will ... >>"
Question 4: If the mobile phone is randomly charged, can the mobile phone directly turn off Monternet? There's no need to kill virus for shanzhai mobile phone! ! Just restore the factory settings.
The phone charges of shanzhai are hidden, ranging from SMS charges to Internet charges to voice charges. It's really impossible to prevent. You can call the artificial hotline, ask to turn off the voice-on-demand charge, and ask to turn off Monternet, leaving only ordinary telephones, ordinary short messages and ordinary internet access functions. Maybe they said they couldn't turn it off, so you said you wanted to complain. Anyway, they will complain again and again unless they solve it, and they can't hang up on you. I don't want money. If I'm bored, I'll call to complain. Just say that you didn't make the toll call yourself. You can ask for a refund, ask to close the business, and then say that you didn't enjoy the service after receiving the money. They charge arbitrary fees. Ask for a double refund. Resolutely complain! Complain until the end: ... the most important thing is: call when you are bored to relieve boredom! ! ! ! ! Hehe, you can also fill in a complaint on the websites of the Ministry of Industry and Information Technology and the Consumers Association. This will be quick. The person who collects your money will contact you to transfer money or charge you a phone bill within one week. Ha ha laugh ... I am original! Typing on the mobile phone is very tiring, so take it. I hope I can help you.
Question 5: Mobile phones always charge fees, and Monternet is turned off. Can it be used normally? The mobile network is the most expensive. I never dare to open the mobile network. I always play wlfl. Spent 100 in the previous two months. I don't have many phones. A few days ago, when I opened the mobile network to download a game, I didn't know what I accidentally clicked. Sudden display of successful payment will be deducted from the phone bill. I was so scared that I turned off my cell phone at 000,438+0 seconds. As a result, the mobile company sent a text message saying that I was deducted 8 yuan. I watched the news several times on the mobile network, and after a week, the phone bill of 100 yuan was gone.
Question 6: How to solve the problem of mobile phone charging? 1. Turn off Monternet service.
2. This software has a back door for SP profiteers to deduct fees, so you must pay attention to safety when installing the software.
3. Sending the details and evidence to the website of 123 15 may save some losses.
Question 7: What is Monternet? Why do you deduct money every month? How to turn it off? Monternet is a mobile customer service network. You can listen to songs and watch the news, but the charge is relatively high. You can send 0000 to 10086, which will prompt you how to cancel the charge. You can cancel unnecessary business according to the prompt.
Question 8: What's the monthly rental fee for Monternet? How to cancel the arbitrary deduction? Call customer service to cancel. How do users consult and unsubscribe from customized SMS service?
First of all, if it is not a customized service, but an on-demand service, there is no need to unsubscribe.
General method: Send the service code 0000 to the information service operator, and you can query all the short message service customization and corresponding tariff standards provided by the information service operator, and you can choose to unsubscribe according to the return menu.
Send the service code 00000 to the information service operator through the mobile phone, and unsubscribe from all short message services provided by the information service operator at one time.
1. China mobile phone users:
One method is to send messages from 00000 to 18620 1, 186202, 186203, and it takes three times to unsubscribe from SMS, MMS and Monternet services. But there is a charge for texting. If 0000 is sent, it is a query.
However, the above method can only unsubscribe from the whole network business, but not from the business in the province, so we must continue the next operation-call China Mobile 1860 toll-free customer service number and manually unsubscribe from the business in the province.
If you want to save trouble, just call 10086 to unsubscribe!
2. China Unicom mobile phone users.
One way is to send 0000 to 5 133 to unsubscribe from the whole network short message service. But there is a charge for texting. If 1 14 is sent, it is a query.
However, the above method can only unsubscribe from the whole network business, but not from the business in the province, so we must continue the next operation-call China Unicom 100 10 toll-free customer service number and manually unsubscribe from the business in the province.
If you want to save trouble, just call 100 10 to unsubscribe!
3, local network wireless access telephone (commonly known as "PHS") users.
Send the service code of 0000 to the information service operator, you can query all the short message service customization and corresponding tariff standards provided by the information service operator, and you can choose to unsubscribe according to the return menu.
Call China Telecom 10000 or China Netcom 10060 toll-free customer service number to cancel the subscription manually.
4. Friendly reminder: users can send 0000, 00000 or 1 14 for inquiry or unsubscribe. At present, telecom companies also charge users for short message communication. In terms of SMS unsubscribe and inquiry, the implementation in a few areas may be different. For details, please consult the business hall or customer service telephone number of the local telecom enterprise.
5. Special reminder: Send 0000 or 00000 to the service provider code. If the service provider code is the on-demand service number, it may be charged according to the on-demand service, so be careful when sending it. It is recommended to unsubscribe through manual service. For example, in 2006, the short messages sent on the number of 2006 at this year's Spring Festival party will no longer be charged monthly, but will be charged by article, and users will be charged on demand for any content including 0000.
6. Remarks: The above only unsubscribe from SMS, MMS and other services, excluding some services realized by operators themselves, such as color ring tones, phone bill reminders and mobile wallets. Please call to unsubscribe from this service.
Question 9: How to cancel the monthly fee of Monternet? Log on to Monternet's homepage and enter your mobile phone number. There is my business hall, and then you can see the monthly subscription and SMS service points to get SMS service and cancel the service you want to cancel.
Question 10: What does Monternet do? Under what circumstances will the phone bill be deducted? It's official website from the mobile phone company. As soon as you log in, the traffic will be deducted. If you are young, if your mobile phone has many functions, it is recommended to play. You can open a monthly flow, five yuan and ten yuan, saving money.