1. Keep the evidence and directly ask the merchant for a refund;
2. Complain about the merchants to the e-commerce platform;
3. complain to the consumer association;
4. Bring a lawsuit to the court.
Legal basis: Article 7 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.