I have a shipment from Wuxi to Guangzhou by air, with flight number 2807 and waybill number 3830. The shipper told the logistics company that it was "far away". How can I know?

Did you provide the air waybill? Also, ask the phone number of the logistics company or the phone number of the airline. Sometimes the airline will contact the consignee directly.

I have the phone number and the bill of lading, but I can't find the information when I listen far away. What's more, you haven't really heard of this logistics company, so I suggest more accurate information.