(Image provided by complainant Miss Zhang)
According to reports, Shanghai complainant Miss Zhang sent a brand-new unused iphone8 plus by express mail on June 24 +065438, and the price was 6438 yuan. I thought the courier would arrive soon after mailing in the same city. However, Miss Zhang inquired about logistics and learned that the express delivery was sent on the afternoon of the 24th. After arriving at Shanghai Pudong Transit Center in the early morning of the 25th, the logistics status has not been updated.
(Image provided by complainant Miss Zhang)
Miss Zhang said, "According to i query, the mobile phone was activated on June 25th, 165438+, and it has been confirmed that the mobile phone is lost. I formally complained to Tong Yuan on165438+127 October, and repeatedly negotiated with the person in charge of the outlet, but the other party refused to settle the claim. " Bian Xiao learned that Ms. Zhang asked the other party to provide the monitoring video of the outlet when negotiating with the person in charge of the Tong Yuan express outlet, in order to seek the reason for the loss of the express delivery, but found nothing unusual. In addition, the person in charge also said that he would report to the police, but later said that the police needed the buyer to report the case in person before filing a case. Miss Zhang thinks the outlet is shirking its responsibility.
Coincidentally, the express delivery of Mr. Wang from Ningjin County, Shandong Province to Chaoyang District, Beijing on June 1 18 was also abnormal. Mr. Wang said: "After the logistics display 19 arrived at the Beijing transshipment center, it was not until the 29th day after 10 that the logistics display was updated and sent to Beichen Company, and then the display was sent to the Beijing transshipment center. Since then, there has been no news. During the period, I called customer service and the line was busy. I went to the sending place for consultation, and the other party asked me to continue waiting. Later, I called Tong Yuan Express official website to complain. The staff indicated that they would reply within 2 working days. However, half a month has passed and the courier has not arrived yet. " As of press time, the courier has not arrived yet.
Warm reminder
Here, consumer protection should remind consumers to pay attention to the following points when encountering express delivery:
1, the new "Market Measures for Express Delivery Management" stipulates that in the process of express delivery service, if the express mail (mail) is delayed, lost, damaged or inconsistent with the content, the enterprise operating the express delivery business shall make compensation according to the agreement with the user. If there is no agreed compensation between the enterprise and the user, the insured express mail (mail) shall compensate according to the insured amount; For the uninsured express mail (mail), compensation shall be made in accordance with relevant laws and regulations such as People's Republic of China (PRC) Postal Law and People's Republic of China (PRC) Contract Law.
2. The Contract Law stipulates that the carrier, that is, the courier company, has the responsibility to keep the transported express mail. If the goods are damaged during transportation, the courier company shall compensate the consumers according to the agreement. If there is no agreement, the compensation shall be made according to the market price, that is, the compensation shall be made according to the market price at the time of delivery or at the place where the goods arrive. In this process, the value of the lost items will be borne by consumers to prove their actual value.
3. Consumers must keep relevant vouchers (express delivery, payment vouchers, chat records, etc.). ) for future rights protection. In case of consumer disputes, it is suggested to complain to the State Post Bureau (12305) and the industrial and commercial department (123 15), or to the third-party free rights protection platform (such as consumer insurance).