Ping An Bank's savings card online banking was stolen. How can I get the money back?

1. In order to ensure the safety of your account funds, it is recommended that you report the loss as soon as possible. If you don't report the loss, you should bear the risk during the period. Oral loss reporting has the following channels:

① Pocket Bank: Log in to Ping An Pocket Bank APP- My-Bank Card-Temporary Loss Reporting;

② Personal online banking: login to personal online banking-more business-account management-temporary loss reporting;

Counter outlets: I bring my valid ID card to any outlet. If it is an agent, you also need to bring an agent's ID card;

④ Telephone labor service: dial 955 1 1-3 to report the loss of labor service.

2. If the stolen funds are transferred to another bank's account, please call the customer service hotline of another bank to confirm whether the funds can be intercepted urgently (provide account name, account number/card number, transfer amount and other information);

3. Customers who are not in Beijing or Shanghai can call the customer service hotlines of other banks and the anti-information fraud consultation hotline of Shenzhen Public Security Bureau 0755-8 1234567 for feedback; At the same time, report the case to the local police station (Beijing and Shanghai call the local police at 1 10) and keep the report receipt. If we need the assistance of the bank to provide information to help identify the responsibility, we are also very willing to actively cooperate. Reply time: June 2020-17. Please refer to the latest business changes announced by Ping An Bank in official website.