Legal analysis: You can call 12328 National Transportation Service Supervision Telephone. The Ministry of Transport has successively opened the 12328 national transportation service supervision telephone in cities above the prefecture level. "12328" hotline, as a national unified supervision telephone for transportation services, covers business fields such as roads, waterways, road transportation, urban passenger transport, maritime affairs, search and rescue, etc. It is an important carrier for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather people's wisdom, and it is also an important carrier for the broad masses of the people. 12328 as the "one-number communication" in the transportation industry, the supervision telephone of transportation service can receive complaints, reports, information consultation and suggestions in the business fields of highway, waterway, road transportation (including urban passenger transport), maritime search and rescue, maritime affairs and salvage through telephone, SMS, portal website, WeChat and mobile phone client, so as to solve the problem of poor complaint channels for the masses. Establish a three-level network operation of the Ministry, province and city, realize the closed-loop workflow of telephone business such as instant reply, classified transfer, timely tracking, completion and filing, spot check and return visit, make full use of a large amount of data generated by the operation of 12328 telephone system to analyze, master and track the hot, difficult and focus issues in the industry, and improve the governance capacity and service level of the transportation industry.
Legal basis: The telephone number 12328 mentioned in Article 2 of the Measures for the Supervision and Administration of Transportation Services is the telephone number of social public welfare service in the transportation industry, which is provided for natural persons, legal persons or other organizations to receive complaints, reports and information consultation, as well as information consultation in business fields such as roads, waterways, road transportation (including urban passenger transport), maritime search and rescue, maritime rescue and salvage.