1, non-verbal information, is a person's expression, gestures, eyes, clothes, furnishings and spatial distance from others as the carrier of information transmission. In interpersonal communication, nonverbal communication plays a very important role. It can express emotions, feelings and feelings that are difficult to express in words.
2. Non-verbal information is people's subconscious response to external stimuli, which is difficult to conceal and suppress. However, the information conveyed by verbal communication is mostly processed and filtered rationally, which often cannot directly reveal a person's true wishes. When a person's brain carries out certain thinking activities, it will dominate all parts of the human body and send out various subtle signals, which is difficult for him to realize and control with reason. Therefore, there is a saying in folk proverbs that "hearing is false and seeing is true".
3. When the information expressed by verbal information and non-verbal information is inconsistent, more attention should be paid to the expression of non-verbal information. Different from the language we use, most of our body language can convey more real meaning. We often say things we don't want to say, especially when talking about feelings, we will say "I'm not angry with you" or "I'm not in a hurry". In fact, we often think backwards.