Mainly answer legal advice and popularize legal knowledge;
Implement internal linkage and do a good job in door-to-door service;
Communicate external information and do a good job of case diversion;
Strengthen regional cooperation and do a good job of coordination and linkage among functional departments;
Do a quick response to prevent disputes from intensifying;
Abide by relevant regulations and provide legal aid;
Master social conditions and public opinion and be a good party and government worker;
Accept social supervision and improve the service quality of legal service institutions.
12348 development goals:
(1) Improve the networking system and informatization construction of "12348" legal service platform, strengthen coordination and communication, realize information exchange and work interaction, better realize the connection of "12348" for help, legal aid, judicial assistance and administrative law enforcement, and ensure the actual work.
(2) Intensify publicity, innovate forms of publicity, improve the social awareness rate of "12348" legal service hotline, increase the number of calls answered by various districts and cities, and create favorable conditions for creating a harmonious and stable social atmosphere.
(three) to further improve the service attitude, improve the service quality of the special line. Because of the wide coverage of the dedicated line, consultants often act excessively, which puts higher demands on the political and professional quality of telephone personnel. Therefore, it is necessary to further strengthen their own quality, standardize service terms, improve service level, and make the "12348" dedicated line a people's livelihood legal service dedicated line.