Yinchuan bus service hotline 96 196 was officially opened on September 19, 20 13. The service hotline 96 196 integrates business functions such as operation service complaints and bus time inquiry.
96 196 bus service hotline is a 24-hour service hotline, and the manual service hours are from 6: 00 to 22: 00 every day. From 22: 00 to 6: 00 the next day, the system automatically connects the "manual service" to the "voice message" function, and the customer service staff extracts the recording according to the contents of the passenger's call and processes it in time.
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The "96 196" customer service system mainly accepts public transport policy consultation, public transport operation consultation, complaints about operational services, operational safety monitoring, suggestions and favorable comments.
Among them, the service consultation includes the first and last shift time, fare inquiry, passing sites and so on. And complaint acceptance includes complaint acceptance, feedback implementation, case return visit, etc. At the same time, it also accepts self-service consulting services in six categories of public transport services, such as public transport tourism, bus concierge car rental, bus rental and bus driver qualification training.
Zhongguangwang-Yinchuan bus service hotline officially opened.