12328 not only accepts people's complaints in the field of traffic services, but also provides people with road information consultation, which not only standardizes the traffic industry services, but also provides people with access to traffic information.
However, it is mainly aimed at services in the transportation field. Traffic violations on the road are mainly handled by the traffic brigade, so when reporting, everyone should distinguish the jurisdiction involved.
12328 acceptance result query
The organizer shall promptly reply to the caller with the processing result of 12328 telephone transfer, and seek the caller's opinions on the processing result by telephone, writing or other appropriate communication methods.
The contents of the reply mainly include the basic situation, handling process and handling basis of the transfer matters. Unless the caller can't be reached. Callers can make inquiries through 12328 telephone, website, WeChat, mobile phone client (APP) and other channels.
Reference to the above content: Baidu Encyclopedia-12328