12345 is the government's service hotline, namely "non-emergency rescue service system". It can mainly help applicants solve the difficulties and problems they will encounter in their lives, and it is also a platform for the municipal government and the municipal party Committee to pay attention to people's lives.
At the same time, the hotline 12345 is also a unified platform for government service hotlines to seek help and reflect problems in addition to emergency calls and alarm calls such as 120,10.
Usually in the municipal government affairs hall, there will be a hotline WeChat official account 12345 in front of each window. You can scan the code on WeChat to inquire about the government handling strategy, or you can directly consult or ask for help online.
After the comprehensive non-emergency rescue service center handles and analyzes the telephone matters of the public, it will transfer the telephone matters to the sub-center. After that, the sub-center promised to accept public criticism and suggestions on departments and industries, as well as other related telephone matters.
What can I complain to 12345?
1. Consultation category: including consultation on government information such as administrative functions, responsibilities, policies and regulations, and working procedures.
2. Complaints: including complaints about administrative management, social management, public services and other convenience services.
3. Suggestions: including opinions and suggestions on administrative management, social management and public services.
4. Help category: including help for management and services within the scope of administrative functions and powers.