1. First, double-click the browser on the computer desktop to open the default website on the home page. The Tmall link portal has been displayed here. Click directly.
2. Then open the Tmall homepage mall. If you don't log in first, you have already logged into the Tmall account here, and then the goods you want to buy go directly to the seller's product display page.
3. Then click on the "Grey Customer Service" sign in the lower right corner.
4. Then a customer service options dialog box pops up, and click "Continue to use the web version".
5. Then the prompt dialog box that the account has been logged in by Wangwang client pops up, and click "OK".
6. At this point, the function sign of customer service turns blue, indicating "online" status.
7. Then click the "Customer Service" function option after the customer service tool function appears in the signboard bar of the page.
8. How to contact customer service with the computer version of Taobao Tmall webpage?
9. Then pop up a dialogue window to chat with the merchants.