Since 1996 set up the small white hotline, the service hotline number has undergone three changes, from the initial telephone number to 28 seats now, from the earliest 820644 10 "try it" to the new 8205 1638 linked with many hotlines such as "10".
24-hour reception of public information consultation, fault repair, complaints and suggestions, customer satisfaction survey and customer demand survey. The water supply service has been extended in an all-round way, from telephone hotline to website media to WeChat Weibo. "Little White Hotline" has built a three-dimensional service platform from single line to multi-line, from plane to three-dimensional, and from passive to active.
This year is the 22nd year of Jinan Water "Little White Hotline". Although "age" is increasing, the consciousness and motivation of "Xiaobai" to serve the people have never decreased. In order to facilitate citizens' memory, increase the number of hotline trunks and improve the hotline answering rate, Jinan Water "Xiaobai Hotline" was upgraded to "968 133" from June 20th.
Xiaobai hotline
This 24-hour water service hotline is named after Bai He, an employee of the water supply company. The telephone number is 1996. Since Jinan is also the first 24-hour water supply hotline in China, Master Bai said that the original intention of the construction is very simple, that is, to better serve the citizens.