Whenever and wherever people dial "95533", they can easily enjoy a series of convenient, fast and 24-hour financial services from the bank through their mobile phones.
Service consultation
Understand the business and products of CCB, and master the latest marketing activities of CCB.
Inquire about financial information such as local and foreign currency deposit and loan interest rates, foreign exchange rates and fund prices.
Find the outlets and self-service equipment of China Construction Bank.
Financial trial calculation
Service supervision
Complaint service: when customers encounter difficulties in using CCB products or enjoying services, they can seek help at any time through outlets, networks, telephones, mobile phones or other channels.
Suggestion service: customers can make suggestions on CCB's financial products and services at any time.
Transaction processing
Customers can enjoy the following services at any time through their mobile phones:
Inquiry: self-help inquiry of account information such as passbook, debit card, credit card account balance and details.
Transfer: You can transfer money from the contracted account of CCB under my name to other accounts, and transfer it to other people's accounts within the limit, and remit money in different places. Dragon card and wealth management card can also transfer money in the card.
Agency payment: Agency payment of telephone charges (including telecom, Netcom, China Mobile, China Unicom and Tietong), water charges, electricity charges, gas charges, traffic fines and other fees that can be handled by local savings outlets.
Stock business: inquire about the balance of the securities margin account and transfer funds between the customer's bank account and the securities fund account in real time through "bank-securities transfer".
Bank deposit of securities funds: realize the fund transfer and balance inquiry between the bank account and the margin account deposited by securities companies in China Construction Bank.
Wealth management card service: Enjoy the services of wealth management card account balance and details inquiry, in-card transfer, payment, personal remittance, personal notice of deposit withdrawal setting, loss reporting, SMS application and so on.
Foreign exchange trading: as long as you pick up the phone, you can conduct real-time trading and entrusted trading 24 hours a day.
Fund services: Senior customers of telephone banking can complete securities account opening, fund subscription, subscription, redemption, entrusted withdrawal, fund conversion, inquiry, fund dividend reinvestment, fund transfer and other trading services.
Treasury bond service: advanced customers can realize the functions of subscription, real-time transaction, online inquiry of book-entry treasury bonds, online inquiry, service purchase, payment in advance and payment due.
Personal loan service: provide personal loan account balance inquiry service for telephone banking customers who open personal loan accounts.
Account deposit: Senior customers dial 95533 to complete real-time transaction, profit entrustment, stop loss entrustment and entrustment cancellation of account deposit.
Telephone payment: Real-time payment of special merchant orders is handled by telephone.
Lottery betting payment: It is convenient for the lottery betting station to pay the betting money to the local lottery management center, without running around and spending a lot of time.
Outbound call management
Outward marketing: CCB will contact customers actively, recommend new products and services to customers, and remind you to repay as agreed when you are in loans overdue.
Intimate service: CCB will sometimes pay a service return visit after customers use CCB products, or conduct some questionnaires and market surveys, and will also provide you with humanized services to remind you of loan maturity.
24-hour manual service window
Can provide customers with 7×24 hours uninterrupted labor service.
Loss reporting: customers who lose their cards, passbooks, bills and registered bonds can report the loss orally through telephone banking at the first time to ensure the safety of your funds to the greatest extent. We provide two ways to report loss: temporary loss reporting and permanent loss reporting. Temporary loss reporting is valid for 5 days, and permanent loss reporting is valid for a long time.
Reservation: When customers need to make a large withdrawal or use other services that need to be reserved, they can call 95533 to make an appointment.
Agent application: CCB 95533 customer service representative can help customers apply for products and services sold by CCB or CCB agents, such as sales funds, insurance and other products.
value added service
Value-added services: CCB provides customers with personalized services through cooperation with third-party service providers, including: medical services, airport VIP services, hotel reservations, air ticket reservations, etc.
Latest function
Telephone self-service transfer, permanent oral loss reporting, credit card repayment, account balance express delivery, simple password control, and securities deposit custody.
(1) Telephone banking supports account number or ID number to verify customer information. If the ID number is used for verification, please enter the ID number of 18 digits. (If you enter 15 digits, the account opened with 18 digits ID card will not be available).
(2) The letter X in the ID card is replaced by the * key.
(3) If there are multiple contracted (or non-contracted) accounts under the same ID number, the customer will be prompted to enter the account number or the last four digits of the account number during the transaction.
(4) If there are both ordinary customer accounts and advanced customer accounts under the same ID number, the advanced customer account will be used for trading by default after entering the ID number. If you need to use the general customer service function, please enter the general customer account to enter the telephone banking system.
(5) After upgrading the telephone banking system, ordinary customers registered in the original system need to re-authenticate their identities when using the new system for the first time. Please enter the account number to verify the identity of the customer.
(6) If an ordinary customer enters the password incorrectly for three consecutive times in telephone banking, the system will automatically transfer it to the 95533 customer service representative, who will reset the password for the customer.
(7) Ordinary customers enter the account password incorrectly for three times, and need to go to the counter to unlock the account password.
(eight) senior customers such as telephone banking password input for three times, I need to hold the account and documents to the counter to unlock the telephone banking password.