According to your description, I suggest you refer to the following information:
I suggest you try plugging and unplugging the battery of the machine again to see if the machine still has this problem. If there is no problem after plugging and unplugging, it is probably caused by poor battery contact. It is suggested that you can solve this problem by erasing the golden finger of the machine. If the problem of the machine still exists after you plug and unplug the battery again, it is suggested that you can directly contact the local HP Gold Service Center for testing and handling. It is likely that there is something wrong with the battery. For the contact information of the Gold Service Center, you can choose your province and city and the product type you use through the following websites:
/zh/support-drivers/e support/as CPPS . html
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network and ask an online engineer to help you solve the problem further.
More product information is available in www.hp.com.cn/800..