Leading brand of CRM system integration
Cheng Information Group was established in Taipei 1993, and gradually developed into the leading brand of CRM in Taiwan Province. In 2000, it settled in Zhongguancun, Beijing, and plans to set up banks and international credit card call centers for China Construction Bank and China Merchants Bank. 20130% information service (Jiangsu) was established and settled in Suqian city, Jiangsu province with beautiful scenery.
Cheng information always focuses on the professional field of customer relationship management. It is the only company in Taiwan Province Province that can plan customer service center, switch construction, CTI import and customer service professional training, and then provide integrated services of management strategy, process planning, consulting service, education and training for corporate customers. We have successfully assisted many customers to import 360-degree customer relationship management system, which has enabled enterprises to generate more benefits in project management process and database marketing.
Taiwan Province Province has the highest market share in financial industry and the largest BPO operation scale.
Over the years, we have won the trust of the financial and insurance industry. Dafeng Bank of Macau, China Merchants Bank, China Trust, Zhaofeng Bank and Prudential International Life are all our best customers, which have been affirmed by customers in the fields of telecommunications, manufacturing, medical care, transportation and schools, and become the largest system integrators in the call center of Taiwan Province Province. At the same time, the professional customer service center operation experience has been affirmed by government units and international brand enterprises for many times. Asustek, Ministry of Interior, Vocational Training Bureau of Labor Committee, Taipei Municipal Government and other units will be the first choice for customer service operation, making it the largest BPO manufacturer in Taiwan Province Province.
As a major in customer service operation, Information Service (Jiangsu) will provide customers with the most perfect operation plan of customer service center, improve customer service quality by using strategic management, and provide enterprises and government units with the best customer relationship management model through quantitative service indicators, step-by-step education and training, and the establishment of customized knowledge base. In the future, Cheng Information Service (Jiangsu) will introduce high-quality CTI system, consulting management, education and training from Taiwan Province Province, as well as the customer service and maintenance capabilities of multinational enterprises, so that our service reach will be extended to the whole world and become the leading brand of customer relationship management in China.
Suqian came to work in suqian.laijiuye.com.