How to manage e-mail well for foreign trade salesmen

As a foreign trade salesman, you receive a lot of emails every day (oh, you only have one every day, it's hard), so how do you manage and reply to these emails? Some of my personal opinions are for your reference: how to manage e-mail well and how to distinguish between true and false news: You may receive a lot of new news every day, especially for online promotion, but many of them are useless or false news. If you are real customers, you may lose them if you don't answer them seriously. If you are a domestic colleague, sending detailed information or quotations will reveal your information, especially in industries with high technical design. So it is necessary to identify true and false customers. How to identify them? First, check the sender's IP. Method: Right-click the received email and select Properties-Details. You will see several IP addresses in it, and then check the area where the IP belongs. You can go to a website like ip.lk52.com and enter the IP address to find out where it comes from. Secondly, if your website has a counter, you can also refer to the IP record in the counter to see if this IP has visited your website; Generally speaking, it is difficult to access the websites of domestic factories using foreign proxy servers. So generally speaking, when visiting your website in China, you use the real IP, and when sending emails, you may use the proxy server. Another advantage of using counters is that you can know where people who visit your website know about you. Do you click on the link on the B2B website or enter your URL directly? If you enter the address directly, think about how he knows it. Third, look at the time when customers send emails, and judge the time when customers send emails according to the time difference. For example, emails sent from German IP at 8 am are basically problematic. Fourth, see if the customer left detailed contact information in the email. If there is a website, detailed telephone and fax addresses, etc. , is generally credible. If the information is incomplete, you can ask his contact information. If you have any questions, you can fax or call. Calling a customer will make the customer feel that you attach more importance to him, even if it just means that you have received his inquiry, it is beneficial and harmless. Fifth, analyze the content of customer information. If there are specific specifications and detailed requirements, such customers are more valuable. If you just want a sample price list in general, it is meaningless, at least in the short term. Pay more attention to the message boards using Yahoo and HOTMAIL mailboxes. How to manage e-mail How to write a standard e-mail: 1 Use uniform stationery, preferably the company's trademark, the picture category of the main products, etc. It is very convenient to make a stationery that is downloaded from the Internet, which is not suitable for business use. 2. The format is correct and unified, the subject of the email is reasonable, and the spelling is correct. All emails sent to customers should be in a uniform format: (1) It is best to have the company name as the subject of the email, for example, the company name is export and the industry is plastic. The content of this email is to quote a product, so the subject can be written as an export plastic /a quotation, which has an advantage. It is convenient for customers and themselves to find information for customers in the future. For customers with a lot of emails, I often spend a lot of time looking for previous quotations and other information at the beginning, but now I can easily know what the emails are about through the subject, saving a lot of time. (2) Alignment of both ends of the email body: For emails with many paragraphs, the alignment of both ends of the email body will be more neat. (3) It is best to write Mr. or Ms. XXX in the first email, and the position is sales manager, etc. Whether you are a manager or not, it doesn't matter whether you write or not. A high-ranking customer will feel that it is good to take him seriously. (4) The signature has the company logo and detailed contact information. 3. The typesetting is neat, and the font and font size of the email (10- 12 is better) will be set with OE instead of big and small characters; Don't be colorful, especially don't use capital letters throughout the article, which will make reading more difficult and offensive. Unless it is for some places that need special attention from customers, it can be highlighted with uppercase, bold and special colors. 4. Spelling is correct. Before each email is sent, we should use spelling check to check whether it is spelled correctly. 5. Express accurately and express our views accurately. Don't let customers have any ambiguity, try to avoid ambiguous words or phrases, and try to avoid using slang.